Job Description

This position is suited to a person with CRICOS and Counselling experience. The position is to support administration and student services as Alfa College grows.

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The successful candidate will be a team player and:

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- Aware of handling sensitive information
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- Present in a business-like manner.
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- Adaptable and pro-active
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- Have good verbal and written communication skills.
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- Well organized
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- Focused on the experience of our students.
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- Experience working with Axcelerate platforms.
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- Advanced Microsoft office skills
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- Strong attention to detail is a must.
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- Minimum 12 months experience in an office setting
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- Experience in an international education environment, especially in an RTO, would be an advantage.
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- Fluency in a second language is not essential but highly regarded.
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Student Service Tasks and Duties:

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- Respond to inquiries from prospective international students and education agents in a professional and efficient manner.
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- Coordinate student admission documents received from education agents and international students.
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- Maintain all the data entries on the Student Management System
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- Handling office tasks
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- Providing scheduling support by booking appointments and preventing scheduling conflicts
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- Screening phone calls and taking messages.
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- Sign in, greet and assist visitors.
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- Maintain polite and professional communication via phone, e-mail and mail.
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- Help maintain student attendance records and files.
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- Assist with enrolments, USIs and Student ID's
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- Identify and report continuous process improvements.
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- Assist students as required.
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- Assist the campus manager as required.
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- Orientation support
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- Support trainers Ordering and restocking stationery, uniforms and office supplies.
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- Monitor and report student tuition fees.
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- Admission Support
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Academic Support Tasks and Duties:

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- Updated the student's result to Axcelerate
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- Monitoring student's course progress.
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- Send warning letters each term and inform Admission team if enrolment need to cancel.
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- Work with Academic Manager and support the assessment upload task.
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- Process certificates or Statement for the student.
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Finance Support Tasks and Duties:

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- Record the student's payment.
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- Monitoring outstanding payment and contact students.
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📌 Student Service & Admin Support Officer (North Geelong)
🏢 ALFA College
📍 North Geelong