Job Description

Tektalent has partnered exclusively with our client who are a growing local Cyber Security / IT Business, this is a Level 2 Field Technician / Desktop Support role that has been designed for engineers that are tired of ticket-processing and routine break-fix work. Our client is a security-first MSSP with a growing MSP arm, and we're looking for an L2 Field Technician with a genuine interest in networking, infrastructure, security, hardware and cybersecurity, ready for hands‐on exposure to real client environments while helping a rapid‐growing business scale.

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Security isn't an add‐on; it's built into everything they do. If you want your next role to actually build toward a security or L3 career quickly, this is it.

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This isn't just another break‐fix gig. You'll be a key part of a growing MSP/MSSP where you'll:

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- Help shape how they support clients on‐site
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- Build skills across networking, Microsoft 365, and security fundamentals
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- Grow your career alongside a business that's scaling quickly
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- Be recognized and rewarded as a high performer with real opportunities to step into security‐focused or L3 technical roles
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They're building for the long term and want someone who wants to grow with them.

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Role responsibilities

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- Provide L2 support at client sites, with partial work‐from‐home flexibility
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- Communicate clearly and professionally with client stakeholders and non‐technical users
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- Troubleshoot hardware, software, networking, and Microsoft 365 issues in live client environments
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- Administer, patch, and troubleshoot on‐premises Windows Server environments (AD DS, DNS, DHCP, file and print services)
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- Troubleshoot at the virtual machine level across Hyper‐V, VMware, and Azure host resources, storage, snapshots, VM networking, and restores
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- Support Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID) and tenant security baselines
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- Apply cybersecurity fundamentals in your daily support work, and assist with vulnerability awareness and escalation
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- Diagnose root causes, not just symptoms and own the client relationship from first contact to confirmed resolution
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- Build and refine SOPs, knowledge base articles, and client‐facing documentation as we mature our operations
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- Show strong communication and client facing skills as you will be their on‐site presence for the business
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Your key attributes & experience needed

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- Have 3+ years' experience in a technical support role, this experience can be from an internal IT environment or MSP
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- Strong L2 technical troubleshooting capability across the Microsoft 365 stack, networking fundamentals, Azure, hardware, windows server, virtual machines
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- Any exposure to network security and cyber security fundamentals is a bonus
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- Are genuinely passionate about cybersecurity and want to build a career in it or around it
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- Have an onsite/field or desktop support background (Ideal but not essential,



service desk experience is fine)
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- Enjoy client‐facing work as you like dealing with people, not just technology
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- Are calm, structured, methodical, and take ownership of your work
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- Own car and driver's license
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- Big growth | join a founding team with serious growth plans and level up your career faster than you would in a larger, siloed business
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- Breadth over pigeonholing | rather than being locked into one product or vendor, you'll get exposure across the full toolset: MSP tooling, managed detection and response, and cyber consulting
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- Genuine progression | a defined pathway into L3 or security‐focused specialization, backed by certification support and real client exposure
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- Exposure to projects giving you a variety of work to do rather than just churning through tickets
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- Have the support of L3 escalation engineers who are experts in the industry
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- You will have genuine exposure and support to grow your skills within the cyber security world
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- Support for relevant networking and security certifications
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- Upskilling aligned with your growth toward L3 or security‐focused roles
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- High‐trust, high‐impact role | you'll be treated as the face to the client, not a name in a ticket queue
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- Hybrid working flexibility
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- High variety of work involved in the role, you will have the ability to be in‐front of client's and not stuck behind a phone / desk doing remote support
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- Join a team of highly capable people who are hungry and determined to keep growing the business, they have had huge success and growth already
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#J-18808-Ljbffr

📌 IT Support Engineer (Queensland)
🏢 Tektalent
📍 Queensland