Job Description

Reporting to the Senior Business Partner of Risk & Insurance Services, the Insurance Services Coordinator will independently manage and oversee the organisation's self-managed Motor Vehicle Insurance Program. This assignment is part time - 2 days pers week in office.

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Key Responsibilities

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- End-to-End Motor Claims Management: Coordinate repairs, assessments, legal demands, and third-party recoveries for a massive fleet of over 4,000 vehicles.
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- Stakeholder & Vendor Management: Liaise with internal mechanical/operational teams, legal representatives, claims consultants, and a state-wide network of repairers to minimise vehicle downtime.
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- Reporting & Data Analysis: Maintain the in-house online claims database and deliver high-quality quarterly forecasting, status reports, and business intelligence to the Chief Risk Officer.
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- Liability & Dispute Resolution: Make definitive decisions on claim liabilities, negotiate settlements, and coordinate legal debt recovery services.
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- Training & Capability Building: Travel/engage state-wide to deliver training on insurance processes and update internal guidelines, manuals, and intranet resources.
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What We Are Looking For

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- Insurance Expertise:



Proven experience managing motor vehicle insurance claims in compliance with the Road Safety Act and Insurance Contracts Act.
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- Outstanding Communication: Superior interpersonal, negotiation, and customer service skills to confidently manage relationships with diverse stakeholders (from internal executives to external contractors and legal teams).
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- Strong Reporting Capabilities: Excellent computer literacy (MS Office and insurance databases) with a sharp ability to analyse data, track financial profiles, and compile executive-ready reports.
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- Autonomy & Drive: A high level of attention to detail and the capability to work independently under minimal supervision while remaining a team-oriented team player.
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Prerequisites & Compliance

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- Must hold (or be willing to obtain) a valid Working with Children Check.
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- Alignment with robust community values, including a strict commitment to child safety, diversity, and workplace safety.
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- Readiness to participate in occasional incident management support roles as appropriate to your experience.
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📌 Insurance Services Coordinator (Victoria)
🏢 Randstad
📍 Victoria