Job Description

We are seeking a driven, detail-oriented Product Owner to maximise value delivery across our digital platforms. Reporting to the Platform Experience Manager, you will collaborate with cross-functional teams to translate product strategy into clear outcomes, define requirements, and drive iterative delivery using modern Agile practices. The ideal candidate is passionate about user experience, data-informed decision-making, and bringing clarity to complex, ambiguous problem spaces while progressing toward broader product management responsibilities.

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Key Responsibilities

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Agile Delivery and Backlog Ownership

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- Own and prioritise the backlog to ensure the team delivers the highest-value work first.
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- Write epics and user stories with clear acceptance criteria and success measures.
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- Facilitate and contribute to Agile ceremonies (planning, refinement, reviews, retrospectives) to maintain delivery momentum, shared understanding, and an Agile mindset across the team.
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- Liaise with Engineering and Design to refine scope, assess feasibility, and sequence delivery.
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- Continuously improve delivery quality, predictability, and throughput aligned to roadmap priorities.
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Product Definition and Documentation

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- Collaborate from discovery through launch with Engineering, Design/UX, Data/Analytics, and Go-To-Market teams.
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- Measure UX/UI decisions against goals, accessibility, and product intent.
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- Create and maintain product documentation, release notes, and internal enablement materials.
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User-Centric Mindset

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- Be mindful that we deliver value to the user, not just features.
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- Occasionally support the Platform Manager with discovery activities (interviews, workshops, usability testing, experiments) and synthesize findings into actionable insights.
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- Ensure solutions are intuitive, accessible, and integrated into end-to-end user workflows.
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Roadmap and Strategic Alignment

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- Contribute to a transparent roadmap that balances customer value, business outcomes, and delivery effort.
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- Surface dependencies, risks, and sequencing to enable effective planning across teams.
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- Align squad work to platform vision, OKRs, and broader organizational priorities.
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- Engage stakeholders regularly to communicate progress, trade-offs, and learnings.
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Core Skills and Experience

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Interpersonal and Collaboration

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- Clear, structured communication across technical and non-technical audiences.
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- Ability to drive clarity in ambiguity and maintain shared context across teams.
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- Robust facilitation, negotiation, and active listening skills.
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- Customer-centric mindset and focus on measurable outcomes.
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Specialist and Technical

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- Proficient in Agile delivery and iterative, outcomes-focused practices (Scrum/Kanban).
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- Proficient with delivery, collaboration, and analytics tools (e.g., Jira, Confluence, Miro, AI assistants).
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- Comfortable with technical concepts (APIs, integrations, data flows) and using data/AI to inform decisions.
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- Demonstrated experience using AI tools for prompting, including drafting requirements, summarising research, and generating hypotheses; able to craft effective prompts, validate outputs, and ensure responsible, privacy-conscious use.
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Preferred Background

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- 2–4 years of experience in Product Ownership, Business Analysis, or related digital delivery roles.
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- Demonstrated experience delivering customer-facing platforms within Agile teams.
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- Familiarity with human-centered design, design systems, or user research practices.
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📌 Product Owner - Experience (Williamstown)
🏢 Access4
📍 Williamstown