Job Description

Customer Service Officer - Project Expediting

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Keep Projects Moving and Customers Smiling

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Are you someone who loves staying organised, building great relationships, and making sure nothing falls through the cracks? Do you thrive in a fast paced environment where every day is different and your work has a real impact on customers and projects?

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We are looking for a proactive and customer focused Customer Service Officer – Project Expediting to join our team. This is a fantastic opportunity for someone who enjoys coordinating moving parts, solving problems, and helping projects run smoothly from order to delivery.

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About Clevertronics

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Clevertronics is the world's leader in Emergency Lighting, operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products supported by unrivalled expertise and customer service.

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Over the last twenty years, we have excelled in the world of Emergency Lighting by releasing game-changing products for our industry. All of this could not have been accomplished without our people!

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With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.

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Why You Will Love This Role

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This is more than a customer service position, it is a role where you will become a key part of the project delivery journey.

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You will get the opportunity to:

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- work closely with customers, wholesalers, contractors, and internal teams
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- take ownership of project orders from start to finish
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- play a critical role in ensuring products arrive on time and customers stay informed
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- develop your project coordination, forecasting, and supply chain knowledge
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- build strong relationships across multiple areas of the business
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- join a supportive team that genuinely enjoys working together
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If you enjoy being the person who keeps everything on track, this role is for you.

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What You Will Be Doing

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As part of our Sales Support team, you will help ensure projects are delivered smoothly and efficiently by:

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- managing and coordinating project orders from entry through to delivery
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- providing outstanding customer service to clients and key stakeholders
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- working closely with wholesalers, contractors, and internal teams to keep projects progressing
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- monitoring and expediting orders, including staged deliveries and project requirements
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- coordinating with production teams to confirm stock availability and lead times
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- supporting the flow of products through the supply chain from production and import through to dispatch and delivery
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- forecasting future orders to help optimise stock levels and inventory planning
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- contributing to team meetings and sharing ideas to improve processes and customer outcomes
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- providing support across the wider customer service and sales support team as needed
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This Role Is Perfect for Someone Who...

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- genuinely enjoys helping customers and building strong relationships
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- is highly organised and loves keeping projects on track
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- can juggle multiple priorities and stay calm under pressure
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- has excellent attention to detail and doesn't let things slip through the cracks
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- communicates confidently and professionally with a variety of stakeholders
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- enjoys solving problems and finding practical solutions
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- works well independently but also loves being part of a team
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- has experience in customer service, administration, project coordination, or supply chain-related roles
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- has experience in the electrical, construction, manufacturing, or related industries (highly regarded, but not essential)
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Why work with the Clevertronics team?
n Well, that's easy! Not only do we offer a great values-based culture and supportive environment that is committed to helping you achieve your career goals within our rapidly growing and innovative organisation, but we also offer:

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- Competitive Salary and Advantages.
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- Understanding and encouragement of a work-life balance.
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- A culture that is unlike any other.
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- The ability to finish early every second Friday.
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- 17.5% annual leave loading.
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- An additional 4 days leave per year for your Health and well-being.
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- Discounted Health Insurance
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- Novated Leasing Salary Sacrifice
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- Access to Employee Assistance Program
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- Comprehensive training and development support for your career.
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- Paid parental leave.
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- And much more.
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If you're looking for a role where you can make a genuine impact, work with great people, and help deliver exceptional customer experiences.

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Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.

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Clevertronics is an equal opportunity employer and encourages applications from people of all ages, nationalities, and cultures, including Aboriginal and Torres Strait Islander peoples.

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📌 Customer Service Officer - Project Expediting (Williamstown)
🏢 Clevertronics
📍 Williamstown