Our client is a leading provider of pet cremation services in Australia with a national footprint. This role contributes significantly to providing premium customer service by carrying out pet aftercare services in a professional and compassionate manner supporting the company's purpose in "Honoring a Lifetime of Unconditional Love".
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Responsibilities:
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Customer Service
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- Assist in phone enquiries as required including liaising with clinics and/or customers to clarify order requirements
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Preparations
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- Washing and drying pets for viewings if needed
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- Carrying out viewing cremations and gold and platinum cremations as required
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- Managing the cool rooms and the pets on hold, liaising with the Client Care team to expedite pets to cremation within guidelines
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Keepsakes
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- Taking fur clippings from pets in accordance with client requirements
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- Preparing pets for office viewings and cremations
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- Taking clay paw prints of pets
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- Taking ink paw prints on card ensuring quality, explicit prints including trimming fur between claws and cutting claws as required
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- Taking digital paw print photos, uploading to computer system and creating cards ensuring quality of print in preparation for delivery to client
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- Place pet's ashes into urns, wooden boxes and finalise preparation of bags to be returned to clients
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- Coordinate external product engraving as required ensuring quality control is maintained and aligned with marketed products
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- Carry out accurate data entry and reporting via the Pet Tracker database
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Stock Management
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- Assisting with warehouse duties, including stock movements, seeing in deliveries and keeping the area neat and tidy
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Requirements:
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- Effective verbal and interpersonal skills
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- Exceptional customer focus and service orientation
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- Ability to effectively manage multiple tasks
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- Maintain a positive attitude whilst under pressure
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Aboriginal and Torres Strait identified candidates are encouraged to apply.
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Additional information
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- Full-time hours
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- Morisset Location
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- Immediate Start
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#J-18808-Ljbffr
📌 Keepsake & Preparation Coordinator - Morisset (New South Wales)
🏢 Asquith Workforce
📍 New South Wales
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