Job Description

We're looking for an enthusiastic, impact-focused Program Manager who is passionate about building relationships and driving an integrated, sustainable and responsive service to help people access the services they need to thrive.

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The Program Manager is suited to someone who enjoys people leadership and end-to-end program management through nurturing funding contract performance, stakeholder relationships, quality, and continuous improvement.

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You shall be a key member of the Leadership Team and lead a diverse portfolio through championing culturally safe and professional service with patience, respect, and drive for excellence. With the goal of high-quality, integrated, sustainable and responsive service delivery you shall strengthen existing services and seek new programs, partnerships, and service initiatives.

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About Us

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The Midland Information Debt and Legal Advocacy Service (Midlas) is a not-for-profit Community Legal Centre with offices in Midland and Ellenbrook. We support people through our programs providing legal services, disability advocacy, financial wellbeing, tenancy advocacy and community engagement.

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About the role

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This is a rewarding opportunity for an experienced, highly motivated team player to join our team and work closely with all service areas to make a positive difference in our communities.

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They will -

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Provide strategic and operational leadership across Disability Advocacy, Financial Wellbeing and Community Engagement programs.

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Ensure services are accessible, integrated, person-centred, trauma-informed and culturally safe.

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Monitor service demand, performance and emerging community needs and implement responsive operational improvements.

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Undertake workforce planning, recruitment, induction, performance development and professional supervision.

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Develop implementation plans, workflows, procedures, staffing arrangements, referral pathways and performance measures when required.

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Proactively identify new funding, partnership and service development opportunities aligned with the Midlas Strategic Plan and operational priorities.

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What we value for this role

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The Midlas Mindset is a key part of how we deliver our services, focusing on Collaboration, Compassion, Inclusion, and Excellence. We're looking for somebody that demonstrates:

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A genuine commitment to supporting Midlas clients and the surrounding communities

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A patient, approachable, and compassionate manner with demonstrated commitment to person-centred, trauma-informed, culturally safe and inclusive practice.

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Proactive, collaborative, relational and solutions-focused leadership style, with sound judgement, adaptability and integrity.

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Proven ability to build trusted relationships and work effectively with funders, partners, community stakeholders and people with lived experience.

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Strong organisational, project management, problem-solving and decision-making skills, with the ability to manage competing priorities.

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Competitive remuneration

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Salary packaging tax benefits specific to not-for-profit organisations

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Strong values-based and for-purpose organisation

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Work in a caring & collaborative team environment with people who are passionate about delivering quality services that support the community

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A variety of Career development opportunities

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RequiredEducation/Licences/Certificates

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Current National Police Clearance (within 3 months)

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Current Working with Children Check

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Current NDIS Screening Check

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Current unrestricted driver's licence and access to a reliable vehicle

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Demonstrated senior experience leading and managing multidisciplinary community service programs and teams.

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Strong people leadership skills, including supervision, coaching, performance management and workforce planning.

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Understanding of disability advocacy, financial wellbeing, community engagement, legal assistance or related community service sectors is highly desirable.

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Proven experience managing government or philanthropic funding contracts, including performance monitoring, reporting and budget oversight.

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Demonstrated experience operationalising new programs, partnerships or service models from planning through to implementation.

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Ability to interpret service data, contractual requirements and community need to guide operational decisions and continuous improvement.

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High-level written and verbal communication skills, including reports, proposals, briefings and stakeholder presentations.

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Strong organisational skills with attention to detail and accuracy.

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Strong computer literacy including intermediate skills across Microsoft Office 365, and the ability to learn new systems and platforms.

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Ability to travel throughout the Perth metropolitan area.

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Unlock job insights

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Hirer responsiveness Salary match Number of applicants

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- Which of the following statements best describes your right to work in Australia?
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- How many years' experience do you have as a programme manager?
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- How much notice are you required to give your current employer?
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- Do you have a current NDIS Worker Screening Check?
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- Do you have a current Police Check (National Police Certificate) for employment?
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- What's your highest level of education?
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- Which of the following First Aid accreditations do you currently hold?
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- Do you have a current Working With Children (WWC) Check?
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📌 Program Manager (Western Australia)
🏢 @
📍 Western Australia