Job Description

Receptionist | Front of House

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Wilson Property | Traralgon

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Good people. Strong team. Right here in Traralgon.

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Wilson Property is looking for an enthusiastic, organised and people-focused Receptionist to join our team.

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As the first face our clients see when they walk through the door - and often the first voice they hear on the phone - you'll play an important role in creating the Wilson Property experience from the moment someone connects with us.

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This position is ideally suited to someone who is mature-minded, confident dealing with a wide variety of people and takes genuine pride in their work, their workplace and the service they provide.

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While you'll be the friendly face of our front desk, this is much more than a reception role. You'll be involved across the business, providing administration support to our Sales, Property Management and Commercial teams while helping keep our office organised, professional and running smoothly.

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The Role

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No two days will look exactly the same. Your responsibilities will include:

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- Meeting and greeting clients and visitors at reception
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- Managing incoming calls, emails and general enquiries
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- Providing friendly and professional communication with clients
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- Directing enquiries to the appropriate team members
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- Supporting our Sales, Property Management and Commercial teams with administration
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- Assisting with documentation, data entry and general office tasks
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- Managing mail, banking and receipting where required
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- Managing stationery, office supplies and equipment
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- Registering,



signing in and signing out property keys
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- Keeping reception, meeting rooms, kitchen and shared office spaces presented to a high standard
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- Helping the wider team wherever needed
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- Being a proud advocate for the Wilson Property brand
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You'll become an important part of the day-to-day rhythm of our office - noticing what needs doing, taking ownership and helping create a great experience for both our clients and our team.

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About You

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We're looking for someone who brings initiative, energy and a strong customer focus.

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You'll ideally be:

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- Warm, friendly and confident dealing with people
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- Highly organised with exceptional attention to detail
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- Professional, mature and discreet
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- An excellent communicator in person, over the phone and in writing
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- Comfortable using technology and cloud-based software
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- Able to multitask and manage changing priorities
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- Proactive, with the ability to think ahead and take ownership of your role
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- Solutions-focused and confident using your initiative
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- Reliable, positive and willing to pitch in
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- A team player who wants to contribute to shared goals
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- Motivated by self-growth and career development
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A background in real estate is favourable but not essential. Previous administration or customer service experience, strong computer skills and confidence working with people will be highly regarded.

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What We Offer

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At Wilson Property, you won't simply be sitting behind a reception desk - you'll be part of the team.

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You'll have the opportunity to learn about different areas of real estate, develop your skills and grow within an established local business.

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We offer ongoing training and support, modern systems and technology, experienced leadership, professional development and a collaborative team environment.

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And while we take our work seriously, we enjoy being a team too - celebrating achievements, supporting each other and enjoying team events along the way.

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Since 1997, Wilson Property has been built on strong relationships with our clients, our community and each other.

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We're proudly independent. Proudly local. And proud of the team behind our name.

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Be the welcome. Own the role. Be part of the team.
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Position Requirements

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A Victorian Agent's Representative qualification is preferred, or a willingness to obtain the appropriate qualification.

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Applicants will also require a current Police Check or willingness to obtain one. Previous administration, customer service or real estate experience will be advantageous.

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As part of our recruitment process, shortlisted applicants may complete computer skills testing and a questionnaire.

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📌 Receptionist (Traralgon)
🏢 Wilson Property
📍 Traralgon