Job Description

Concentis are partnering with a leading infrastructure organisation to source an experienced Application Services Lead to take ownership of critical business applications, databases, reporting platforms and Microsoft 365 services.

n

Reporting to the Information Systems leadership team, you'll lead a team responsible for delivering reliable, secure and customer-focused technology services while remaining hands-on in troubleshooting, platform improvements and operational support. This role will play a key part in improving service maturity, reducing operational risk and ensuring technology solutions continue to support business priorities.

n

Key Responsibilities

n

n
- Lead, mentor and develop the Application Services team, supporting capability growth, cross-skilling and a robust service-focused culture
n
- Own the end-to-end delivery and operational support of business applications, databases, reporting services and Microsoft 365 platforms
n
- Act as a technical escalation point for complex incidents, coordinating troubleshooting and service restoration activities
n
- Manage and optimise Microsoft 365 services, including governance, administration, lifecycle management and user adoption
n
- Oversee application portfolio management, identifying opportunities to simplify, standardise and improve technology solutions
n
- Drive continuous improvement initiatives through ITIL-aligned service management practices including incident, problem, change and knowledge management
n
- Partner with business stakeholders to prioritise technology improvements, manage demand and maintain service roadmaps
n
- Improve system resilience through effective documentation, monitoring, support processes, vendor management and risk reduction initiatives
n

n





Concentis are partnering with a leading infrastructure organisation to source an experienced Application Services Lead to take ownership of critical business applications, databases, reporting platforms and Microsoft 365 services.

n

Reporting to the Information Systems leadership team, you'll lead a team responsible for delivering reliable, secure and customer-focused technology services while remaining hands-on in troubleshooting, platform improvements and operational support. This role will play a key part in improving service maturity, reducing operational risk and ensuring technology solutions continue to support business priorities.

n

Key Responsibilities

n

n
- Lead, mentor and develop the Application Services team, supporting capability growth, cross-skilling and a strong service-focused culture
n
- Own the end-to-end delivery and operational support of business applications, databases, reporting services and Microsoft 365 platforms
n
- Act as a technical escalation point for complex incidents, coordinating troubleshooting and service restoration activities
n
- Manage and optimise Microsoft 365 services, including governance, administration, lifecycle management and user adoption
n
- Oversee application portfolio management, identifying opportunities to simplify, standardise and improve technology solutions
n




- Drive continuous improvement initiatives through ITIL-aligned service management practices including incident, problem, change and knowledge management
n
- Partner with business stakeholders to prioritise technology improvements, manage demand and maintain service roadmaps
n
- Improve system resilience through effective documentation, monitoring, support processes, vendor management and risk reduction initiatives
n

n

About You

n

n
- Proven experience leading application services, enterprise systems or technology operations
n
- Robust technical knowledge across business applications, databases, integrations and Microsoft 365
n
- Demonstrated leadership experience with the ability to coach and develop technical teams
n
- Experience driving service improvements, optimisation initiatives and operational efficiencies
n
- Strong stakeholder engagement skills with a collaborative approach
n
- ITIL, service management or Microsoft certifications highly regarded
n

n

Benefits

n

n
- 18-month contract opportunity in Gladstone
n
- Work in a hands-on role where you can influence technology improvements and service outcomes
n
- Join a team-oriented team focused on innovation, reliability and operational excellence
n

n

Supporting a Diverse Workforce

n

We welcome and support all applicants, from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and impairments, and people from different cultural and religious backgrounds. Concentis and the partners we work with, are Equal Opportunity Employers committed to ensuring a working environment where everyone feels included and is treated fairly with respect and equal consideration.

#J-18808-Ljbffr

📌 Application Services Lead (Gladstone Central)
🏢 Concentis
📍 Gladstone Central