Job Description

Program Director - Single View of Customer

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A large, well-known Australian organisation is seeking a highly specialised Program Director to lead a complex and sensitive customer data consolidation program — creating a unified view of the customer across the business. This is a niche role operating at the intersection of technology, data governance, regulatory compliance, and commercial delivery. It's not purely a technology program; it's a regulatory, ethical, and commercial challenge requiring someone who understands all of those dimensions simultaneously.

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About the Role

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- End-to-end ownership of the program across technology, data, compliance, and change workstreams
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- Navigate a complex regulatory setting spanning the Privacy Act, enterprise consent frameworks, and industry-specific data restrictions
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- Oversee integration of customer data across CRM, digital channels, contact centre, and marketing platforms
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- Manage a broad senior stakeholder group across technology, marketing, legal,



compliance, risk, and finance
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- Lead vendor management across martech, data, and integration partners
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About You

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- Proven delivery of Single View of Customer or equivalent enterprise data consolidation programs
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- Deep understanding of enterprise consent and data governance frameworks
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- Experience in health insurance, financial services, or similarly regulated environments is highly regarded
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- Familiarity with relevant platforms — Salesforce, Genesys, CDPs, MuleSoft, or equivalent
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- Senior stakeholder and vendor management experience across complex, multi-party ecosystems
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- Commercially astute with a clear understanding of what the program needs to deliver for the business, not just technically
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The Details

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- Day rate contract | Melbourne | Hybrid
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- Start: ASAP
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📌 Program Director - Single View of Customer (Victoria)
🏢 Emmbr
📍 Victoria