Job Description

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

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Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

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We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.

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About the Role

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This role is responsible for overseeing daily front office operations, ensuring seamless guest experiences, and supporting the performance and development of the Front Office team.

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Key Responsibilities

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- Supervise day-to-day front office operations, including reception, reservations, and guest services
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- Lead, support, and coach Front Office team members to deliver exceptional customer service
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- Handle guest enquiries, feedback, and complaints in a professional and timely manner
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- Greet and assist VIP guests, ensuring personalised service delivery
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- Assist in roster preparation to ensure effective staffing levels
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- Monitor cash handling, credit transactions, and adherence to financial procedures
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- Ensure compliance with company policies, procedures, and brand standards
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- Conduct regular inspections of public areas and front office operations
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- Support recruitment, onboarding, and ongoing training of team members
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- Maintain strong communication across departments to support hotel operations
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- Promote and maintain workplace health and safety standards at all times
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Who we are

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CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

n

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with skilled hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

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We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.

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About the Role

n

This role is responsible for overseeing daily front office operations, ensuring seamless guest experiences, and supporting the performance and development of the Front Office team.

n

Key Responsibilities

n

n
- Supervise day-to-day front office operations, including reception, reservations, and guest services
n
- Lead, support, and coach Front Office team members to deliver exceptional customer service
n
- Handle guest enquiries, feedback, and complaints in a professional and timely manner
n
- Greet and assist VIP guests, ensuring personalised service delivery
n
- Assist in roster preparation to ensure effective staffing levels
n
- Monitor cash handling, credit transactions, and adherence to financial procedures
n
- Ensure compliance with company policies, procedures, and brand standards
n
- Conduct regular inspections of public areas and front office operations
n
- Support recruitment, onboarding, and ongoing training of team members
n
- Maintain strong communication across departments to support hotel operations
n
- Promote and maintain workplace health and safety standards at all times
n

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Desired Skills & Experience

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- Previous experience in a Front Office or Supervisory role within hospitality
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- Strong knowledge of front office operations, including reservations and guest services
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- Proven ability to lead, motivate, and develop team members
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- Excellent communication and interpersonal skills
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- Strong problem-solving ability with a customer-focused mindset
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- Ability to manage competing priorities in a fast-paced environment
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- Sound understanding of hotel systems, procedures, and service standards
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- High attention to detail and organisational skills
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- Flexibility to work across a 7-day roster, including evenings, weekends, and public holidays
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- Full Australian working rights
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📌 Front Office Supervisor (Queensland)
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