Job Description

Summertime Pools is a leading fibreglass swimming pool , spa manufacturer and installer. We build quality pools & spas that exceed our customers' expectations!Our success is built on delivering premium products, outstanding customer experiences, and a commitment to excellence at every stage of the customer journey.

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We are seeking a motivated and customer-focused Sales & Customer Experience Consultant to join our Dandenong South showroom. This is more than a sales role—it's an opportunity to manage the complete customer journey, from the first enquiry through to installation, after-sales support, and ongoing customer advocacy.

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If you enjoy building relationships, solving problems, delivering exceptional service, and helping customers make informed decisions, we would love to hear from you.

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Please note that due to the nature of the position, this role is a fulltime position 5 days a week (including a shift on the weekend).

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Key responsibilities for the position include:

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- Greeting customers and providing excellent customer service
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- Internal sales, quoting, following up and closing deals mainly for Summertime Pools, Swimming Pools Direct, HALO products and upsells in the showroom
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- Facilitate client appointments to complete sales presentations, assess sites online and provide advice regarding pool location, models, options and permit requirements etc
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- Provide advice and guidance about our products to add value to the customers purchase journey
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- Respond and follow up sales inquiries on the phone, via email and face-to-face with customers in a speedy and professional manner
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- Liaison with all relevant stake holders including internal customer service, manufacturing and transport to ensure a smooth process for the client from end to end
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- Ensuring all new and existing sales opportunities via phone, email,



website or in person are actioned and entered in the CRM system in timely manner: HubSpot.
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- Ensuring that individual dashboards are kept up to date
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- Open communication with sales, client services, construction and manufacturing teams
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- General administration duties including process deposits, issue invoices, assisting the sales team with administration, milestone updates, project set up and purchase order generation
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- Responsible for generating their own leads via personal branding in addition to leads generated by company marketing strategies
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- Maintain the condition of showroom and display products, completing customer water testingRepresent Halo Spas professionally at home shows, expos, and promotional events.
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Requirements for the position include:

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- Ability to work a Tuesday to Saturday roster
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- Proven experience in sales, customer service, account management, or customer relationship roles.
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- Demonstrated ability to build rapport and establish trust with customers.
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- Strong communication skills, both written and verbal.
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- Experience using CRM systems and Microsoft Office applications.
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- Excellent organisational and time management skills.
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- Ability to manage multiple customers and projects simultaneously.
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- Strong attention to detail and follow-through.
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- Current Australian Driver's License.
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What We Offer

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- Competitive salary package.
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- Uncapped commission.
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- Ongoing product and career development training.
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- Career growth opportunities within a rapidly expanding business.
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Why Us?

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This is an opportunity to become part of a growing industry leader where you can make a genuine impact on both customer outcomes and business success.

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If you are passionate about sales, customer service, and delivering exceptional experiences from the first conversation through to long-term customer satisfaction, we would love to hear from you.

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📌 Showroom Sales Consultant (Victoria)
🏢 Summertime Pools
📍 Victoria