Job Description

On behalf of our client, we are seeking a full-time experienced IT Network Support Administrator to manage and support our clients' network environment and day-to-day IT infrastructure. This role will play a key part in keeping systems running smoothly, resolving technical issues, and supporting the ongoing stability and security of the business' network operations.

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Key Responsibilities:

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In this role, you will:

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- Maintain and support the organisation's network environment, including servers, routers, switches and associated systems
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- Monitor system performance and respond to network or connectivity issues in a timely manner
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- Troubleshoot faults and outages, identifying root causes and implementing practical solutions
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- Manage user access, permissions and system configurations in line with internal policies
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- Assist with system updates, upgrades and routine maintenance to ensure network security and reliability
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- Keep accurate records of network configurations, assets and changes
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- Work with external IT providers or vendors where required to support system improvements or issue resolution
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- Provide support to internal users on network-related issues and assist with general IT queries
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Qualifications, Skills & Experience

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- A Bachelor's degree or higher qualification in Information Technology, Computer Science or a related discipline; or
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- At least 5 years' practical experience and/or relevant industry certifications demonstrating capability in network administration and support
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- Proven experience in network administration, IT support, or a similar infrastructure-focused role
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- Strong understanding of network environments, including configuration, maintenance and troubleshooting
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- Experience supporting users and resolving system or connectivity issues
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- Sound understanding of system security, access control and data protection practices
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- Strong attention to detail and ability to maintain accurate documentation
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- Good organisational skills and the ability to manage competing tasks
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- Explicit communication skills, with the ability to explain technical issues to non-technical users
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- Relevant certifications (e.g. Cisco, CompTIA, Microsoft or similar)
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- Exposure to cloud-based or hybrid environments
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- Experience working in a small-to-medium business IT environment or with external IT providers
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Salary:$90,000 - $110,000 per annum (excluding superannuation)

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📌 IT Network Support Administrator (Dixons Creek)
🏢 EPG Payroll & HR Australia
📍 Dixons Creek