Job Description

Technical Customer Service Officer - Maintenance Department

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A leading national LPG and energy provider delivering essential services to residential, commercial and industrial customers across Australia. With a strong focus on safety, reliability and exceptional service, they offer a supportive and professional team environment.

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- $40-$42 per hour
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- Monday to Friday, 8:15am-4:30pm
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- Three days onsite and two days WFH
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- Ongoing casual opportunity
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- Supportive and close-knit team
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- Join a large, well-established national organisation
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About the role:

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- Manage high volumes of phone and email enquiries
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- Support maintenance, compliance and emergency gas-related requests nationwide
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- Act as the first point of contact for internal customers and contractors
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- Log, prioritise and follow up technical incidents and maintenance requests
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- Liaise with technicians, contractors and internal departments
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- Update customer, maintenance and asset-management systems
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- Maintain accurate records and documentation
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- Complete correspondence, filing and general administration
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- Assist with banking, price adjustments and stock reconciliations
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About you:

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- Technical customer service, service-desk or maintenance coordination experience
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- Utilities, industrial maintenance or facilities experience
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- Strong call-centre experience and communication skills
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- Experience managing technical faults, work orders or urgent service requests
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- Familiarity with asset-management or maintenance-planning systems
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- Intermediate/Advanced Microsoft Excel and general technical skills
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- Confident liaising with technicians and contractors
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- Able to prioritise competing issues and remain calm under pressure
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- Strong attention to detail and accurate recordkeeping
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- Reliable, punctual and team-oriented
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If you have strong technical customer service experience and enjoy coordinating maintenance requests, resolving issues and supporting customers in a quick-paced environment, we'd love to hear from you! Apply now and we will be in contact.

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📌 Technical Customer Service Officer - Maintenance Department (Yallourn)
🏢 BLU by Adcorp
📍 Yallourn