Job Description

Note: This is a 1-day-per-week engagement - a fixed day can be agreed upon.

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We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

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B2B Contract!

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What you'll do

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- Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
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- Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
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- Install, configure, and maintain workstations, applications, and OS updates
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- Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
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- Support onboarding/offboarding processes including device provisioning and decommissioning
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- Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
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- Collaborate with L3 teams and vendors on complex technical issues
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What we're looking for

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- 2+ years of experience in an IT support or helpdesk role (L1/L2)
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- Solid understanding of Windows 10/11 and/or macOS environments
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- Hands-on experience with Active Directory, Group Policy, and Microsoft 365
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- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
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- Experience working with ITSM tools and following ITIL processes
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- Solid troubleshooting skills and attention to detail
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Join us in delivering high-quality IT support!

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📌 Information Technology Support Technician (New South Wales)
🏢 bid.
📍 New South Wales