Job Description

Perfect Windows & Doors is a leading manufacturer of premium custom windows and doors, proudly servicing the building industry from our modern Wendouree facility. Equipped with state-of-the-art technology and machinery, we are committed to delivering quality craftsmanship and innovative solutions to our customers.

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This is a hands-on leadership role where no two days are the same. You'll oversee our distribution function, coordinate transport and dispatch, manage our site service and glazing teams, and play a key role in improving efficiency, safety and customer outcomes.

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Perfect Windows & Doors is a leading manufacturer of premium custom windows and doors, proudly servicing the building industry from our modern Wendouree facility. Equipped with state-of-the-art technology and machinery, we are committed to delivering quality craftsmanship and innovative solutions to our customers.

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This is a hands-on leadership role where no two days are the same. You'll oversee our distribution function, coordinate transport and dispatch, manage our site service and glazing teams, and play a key role in improving efficiency, safety and customer outcomes.

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Join a growing Australian manufacturing business

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We're looking for a highly organised and detail-oriented Sales & Administration Support Coordinator to join our Operations team.

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This is a varied role where you'll work closely with Sales, Estimating, Production and Customer Service to ensure customer orders are processed accurately and efficiently from quotation through to manufacture.

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If you enjoy working in a fast-paced environment, thrive on organisation, and love keeping processes running smoothly, we'd love to hear from you.

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About the Role

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As the Sales & Administration Support Coordinator,



you'll play a key role in supporting the day-to-day operations of the business by coordinating sales administration, preparing production documentation, maintaining accurate system data and assisting internal teams to deliver exceptional customer service.

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You will become the central link between estimators, production, scheduling, customer service, suppliers and builders to ensure every project progresses efficiently.

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Key Responsibilities Sales Administration & Order Processing

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- Process customer orders accurately and efficiently.
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- Convert quotations into sales orders using WindowMaker.
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- Review purchase orders and supporting documentation.
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- Maintain accurate job information across multiple systems.
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- Create and manage electronic job files.
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- Upload jobs into required software platforms.
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- Process sales order remakes.
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- Allocate door key numbers and product references.
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- Upload glazing certificates and supporting documentation.
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- Provide administrative support to Estimating and Customer Service teams.
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Production Administration

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- Prepare production documentation prior to manufacture.
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- Coordinate production phasing where required.
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- Prepare labels, reveal paperwork and manufacturing documents.
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- Print and distribute production paperwork including handover packs, delivery notes and factory documentation.
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- Ensure production paperwork is completed ahead of scheduled manufacturing dates.
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Customer Support

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- Respond to internal and external customer enquiries.
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- Support the Customer Service team with general enquiries.
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- Provide timely updates regarding customer orders and production status.
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Continuous Improvement

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- Assist with maintaining Standard Operating Procedures (SOPs).
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- Support process improvements and documentation.
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- Identify opportunities to improve administration and workflow efficiencies.
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About You

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You'll be someone who enjoys being organised, has excellent attention to detail and takes pride in delivering accurate work.

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You'll ideally have:

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- Previous administration or sales support experience
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- Excellent organisational and time management skills
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- High attention to detail
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- Strong written and verbal communication skills
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- Ability to manage multiple priorities in a busy environment
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- Intermediate Microsoft Office skills
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- Experience with CRM or manufacturing software (advantageous)
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- Monday.com experience (preferred)
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- Manufacturing, window, building or construction industry experience (preferred but not essential)
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What You'll Bring

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- A positive, proactive attitude
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- Strong problem-solving skills
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- Ability to work independently and as part of a team
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- Commitment to providing outstanding internal customer service
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- A willingness to learn current systems and processes
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Why Join Us?

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We offer:

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- A secure, full-time position
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- Supportive and collaborative team environment
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- Opportunity to learn and develop your skills
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- Stable Australian manufacturing business
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- Variety in your day with opportunities to make a real impact
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If you're an organised administrator who enjoys coordinating multiple tasks and working closely with different departments, we'd love to hear from you.

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📌 Sales & Administration Support Coordinator (City of Ballarat)
🏢 J G King Building Group
📍 City of Ballarat