Job Description

ROLE PURPOSE

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This newly created role sits within the firm's fastest-growing business area, supporting the Financial Adviser (FA) network in Sydney.

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The Client Service Manager (CSM) is the operational backbone behind the adviser-client relationship - dealing confidently with FAs and their clients in a high-volume, time-critical environment. Success in this role requires solid knowledge of the financial advice process, financial markets, and product/industry trends, paired with high attention to detail, strong prioritisation under pressure, and a collaborative team mindset. CSMs frequently support the broader office and CSM population beyond their own adviser portfolio.

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KEY RESPONSIBILITIES

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Client Onboarding & Documentation

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- Facilitate client onboarding, including preparation and processing of account documentation
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- Create and maintain client records within internal systems
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- Maintain client records in compliance with AML/CTF and KYC regulations
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Corporate Actions & Trading

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- Manage IPO and corporate action allocations
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- Process and monitor stock settlements and outstanding funds
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- Assist with domestic and international asset transfers
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Reporting & Client Servicing

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- Prepare client valuations, asset allocations and reporting as required
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- Proactively notify clients and FAs of any issues, recommending a solution and timeframe
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- Prioritise competing adviser requests in a fast-paced environment
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Stakeholder & Process Management

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- Establish and maintain relationships with internal stakeholders and departments
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- Participate in department cross-training as required
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- Contribute to process development initiatives to improve efficiency
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Compliance & Governance

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- Comply with the Code of Conduct and ethical standards
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- Adhere to company policies, procedures, and regulatory/legislative requirements
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- Working knowledge of US/UK tax forms (W8BEN, CRS) - preferable
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- Working knowledge of FOFA-related forms (Opt In, FDS, Client Consent) - preferable
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SKILLS & COMPETENCIES

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Technical:

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- High attention to detail
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- Strong literacy and numeracy
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- Proficient in Microsoft Office Suite
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- Solid organisational skills
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- Working knowledge of the financial advice process, markets and industry trends
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Interpersonal:

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- Excellent verbal and written communication
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- High resilience and strong prioritisation under pressure
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- Goal-oriented, with demonstrated drive and initiative
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- Client-centric mindset with a proactive approach to problem-solving
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QUALIFICATIONS & EXPERIENCE

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- Finance, Business or Economics degree required
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- RG146 or Graduate Diploma of Financial Planning - preferred, not essential
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- Previous experience in a similar client service role preferred
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- Experience within wealth management or financial planning highly desirable
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Systems (preferable, not essential):

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- Domestic and international broking platforms
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- Portfolio management platforms - Praemium, Macquarie, NetWealth or similar
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- Corporate action dashboard/system
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KEY RELATIONSHIPS

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Internal: Branch Management, Financial Advisers, fellow Client Service Managers, Operations Staff, Account Maintenance Teams, Business Compliance, Business Risk

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External: Clients, Share Registries, Accountants, Funds, Platform Providers

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📌 Client Services Manager/Consultant (12-Month Contract) (New South Wales)
🏢 Ambition Group
📍 New South Wales