Department of Employment and Workplace Relations in Australia is seeking an APS5 Systems Support Analyst to maintain contact centre systems (CRM and Genesys) and ensure reliability in a high-volume workplace. You will work with stakeholders and technical teams to ensure systems meet business needs and support effective service delivery.
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Reporting to an APS6 Team Manager, you will contribute to testing, configuration, data integrity and continuous improvement, supporting training materials and
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📌 Contact Centre Systems Support Analyst (New South Wales)
🏢 Department of Employment and Workplace Relations
📍 New South Wales
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