Job Description

Mini Melts Australia is seeking an experienced Warehouse & Logistics Manager to run our warehouse operation and drive safety, stock accuracy, cold-chain integrity, customer service and operational efficiency.

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This is a hands-on role suited to someone who enjoys leading from the warehouse floor, keeping product moving on time and in full, and building the discipline a growing frozen-food business needs.

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About the Role

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Reporting to the CEO, you'll own the day-to-day running of the Revesby warehouse and the movement of stock in and out of it — from inwards goods, storage and stock control through to picking, packing, dispatch, delivery and the freight that connects our cold chain across the country and across the border.

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It's an accountable role that combines warehouse operations with logistics coordination, deliveries, customer liaison and on-site event support. You'll protect the cold chain, keep the warehouse safe and audit-ready, and keep customers, drivers and partners informed every step of the way.

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Location: Mini Melts Australia warehouse, Revesby NSW (with travel for deliveries and activations)

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Key Responsibilities

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Warehouse operations & stock control

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- Run the day-to-day warehouse safely, cleanly and efficiently, keeping the site tidy, well-organised and audit-ready
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- Receive, check and put away inwards goods, reconciling against purchase orders and reporting shortages, damages or discrepancies
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- Maintain accurate stock records and inventory levels, run regular stocktakes and cycle counts, and investigate variances
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- Protect the cold chain at all times — monitor freezer and cold-storage temperatures, log readings, and act immediately on any breach or fault
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- Manage stock rotation, shelf life, batch and best-before tracking, and segregation of held or quarantined stock
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- Oversee warehouse layout, racking and storage to maximise space, safety and pick efficiency
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- Process wholesale and retail orders accurately and on time, picking and packing to specification and food-safety standards
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- Prepare orders for dispatch — palletising, wrapping, labelling and documenting — with the right product, quantity and temperature per consignment
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- Coordinate daily dispatch schedules and prioritise orders to meet customer delivery windows and cut-off times
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- Maintain packaging, consumables and freight-material stock so dispatch is never held up
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- Organise and book interstate and intrastate freight, selecting carriers and modes that protect the cold chain and meet cost and timing needs
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- Negotiate and manage relationships with freight carriers,



refrigerated transport providers and third-party logistics partners
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- Prepare and check freight documentation — consignment notes, manifests, labels and temperature requirements — and track shipments to delivery
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- Resolve freight issues, delays, damages and claims promptly, keeping customers and the business informed
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- Arrange international inbound and outbound freight, liaising with freight forwarders, shipping lines and customs brokers
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- Prepare and verify import/export documentation, including commercial invoices, packing lists, permits and certificates
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- Ensure compliance with Australian biosecurity, quarantine and import requirements (DAFF) and customs clearance (Australian Border Force)
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- Liaise with agricultural, biosecurity and regulatory bodies to keep approvals, permits and treatments current and clear consignments without delay
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- Act as the operational point of contact for wholesale customers on orders, stock availability, delivery timing and freight queries
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- Keep customers proactively informed of dispatch, tracking and any delays, and resolve fulfilment issues quickly and professionally
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- Work closely with sales and accounts to align supply with demand, promotions and new-customer onboarding
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Deliveries & activations

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- Carry out and coordinate deliveries to customers, events and venues, driving company vehicles where required
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- Set up, stock and break down on-site activations, events and promotions — including equipment, freezers and product
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- Plan delivery and activation runs for efficient routing, on-time arrival and cold-chain integrity
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- Represent Mini Melts professionally on site, ensuring equipment is clean, safe and presentation-ready
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Work health, safety & compliance

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- Operate the warehouse in line with WHS obligations, food-safety and hygiene requirements, and all company policies
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- Operate forklifts, pallet jacks and other equipment safely, and ensure plant is maintained, serviced and fit for use
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- Identify hazards, complete risk assessments, and report and investigate incidents and near-misses
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- Keep all licences, registrations, servicing and compliance records current and accessible
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- Supervise, roster and support warehouse, dispatch and casual staff, setting explicit daily priorities
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- Train team members in safe work, picking accuracy, packing standards and cold-chain handling
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- Identify and implement improvements to layout, processes and freight that lift accuracy, speed or cost-efficiency
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About You

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You'll bring:

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- Proven experience managing a wholesale, distribution or food/cold-chain warehouse
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- Strong logistics and freight coordination experience, including interstate refrigerated transport
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- Confidence operating a forklift and other warehouse equipment, with a current licence
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- A current truck licence and a clean driving record
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- Sound stock-control, inventory and dispatch skills, with high accuracy and attention to detail
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- Good systems skills across inventory, order and freight platforms
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- Clear, professional communication with customers, carriers and team members
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- A safety-first mindset and a strong commitment to food-safety and cold-chain standards
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Highly regarded:

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- Experience arranging international freight and dealing with customs, biosecurity or agricultural bodies
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- Experience setting up and supporting events, activations or promotions
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Licences, Tickets & Certifications

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- Current Australian driver's licence (required)
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- Current forklift High Risk Work Licence, Class LF (required); order-picker (LO) desirable
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- General construction or warehouse safety induction and current first-aid certificate (desirable)
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- Food-handling or food-safety training appropriate to a frozen-food environment (desirable)
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- Familiarity with customs, biosecurity and import/export documentation (desirable, highly regarded)
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How Success Is Measured

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- Orders dispatched on time and in full, with low pick/pack error rates
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- Cold chain maintained with no avoidable temperature breaches or stock loss
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- Freight delivered on time and within budget, with issues resolved quickly
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- Accurate stock records, with stocktake variances kept within target
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- A safe, clean, compliant and audit-ready warehouse
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- Positive customer feedback on fulfilment, delivery and communication
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Why Join Mini Melts Australia?

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We're a growing, well-loved frozen-treat brand building a warehouse and logistics operation that supports long-term growth through operational excellence, cold-chain discipline and continuous improvement. You'll have real ownership, a genuine hands-on impact, and the variety of a role that spans the warehouse floor, the road and live events. If you take pride in a well-run warehouse and product delivered on time and in full, we'd love to hear from you.

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📌 Warehouse and Operations Coordinator (New South Wales)
🏢 Mini Melts Ausrtalia
📍 New South Wales