Job Description

We are seeking a friendly, organised, and customer-focused Service Receptionist / Warranty Clerk to join our team at Artarmon Service Centre. You will play a key role in delivering exceptional customer service while supporting the day-to-day administration and operations of the workshop.

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This is an excellent opportunity for someone who has strong organisational skills, enjoys a challenge and takes pride in providing outstanding customer experiences.

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We are seeking a friendly, organised, and customer-focused Service Receptionist / Warranty Clerk to join our team at Artarmon Service Centre. You will play a key role in delivering exceptional customer service while supporting the day-to-day administration and operations of the workshop.

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This is an excellent prospect for someone who has strong organisational skills, enjoys a challenge and takes pride in providing outstanding customer experiences.

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Key Responsibilities

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- Greet and welcome customers to the service centre in a professional and friendly manner.
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- Maintain the guest lounge and provide hospitality to customers as required.
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- Answer, screen and direct incoming calls and customer enquiries.
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- Monitor and track vehicle service and repair progress, providing updates to customers as needed.
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- Prepare and communicate repair quotations and assist with customer invoicing.
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- Process and manage manufacturer warranty claims accurately and within required timeframes.
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- Create and update customer bookings using relevant systems.
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- Manage day-to-day office administration, including ordering supplies, coordinating contractors and suppliers, and handling incoming and outgoing parcels.
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- Maintain accurate records and documentation.
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- Provide general administrative support to the service and workshop team.
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About You

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To be successful in this role, you will have:

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- Previous experience in a similar role
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- Excellent communication and interpersonal skills.
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- Strong organisational skills with the ability to manage multiple tasks and priorities.
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- High attention to detail and accuracy.
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- Experience processing warranty claims (automotive industry experience highly regarded).
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- Proficiency in Microsoft Office and general computer systems.
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- A positive, professional, and customer-focused attitude.
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- Experience using Pentana Era Power is an advantage, but not essential
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What We Offer

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- Supportive and friendly team environment.
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- Ongoing training and development opportunities.
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- Opportunity to build a rewarding career within the automotive industry.
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If you are a motivated administrator who enjoys delivering exceptional customer service and thrives in a busy environment, we'd love to hear from you.

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📌 Receptionist/Warranty Clerk (New South Wales)
🏢 Ateco Group
📍 New South Wales