Job Description

We are seeking a passionate, highly capable and results-driven Office Manager to join our energetic team in Morisset Doctors.

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As our Office Manager, you will be at the forefront of driving profitability and growth of Morisset Doctors. You will play a pivotal role in guiding a team of exceptional Nurses & Medical Receptionists and collaborate with the Doctors & Co. management team in supervising the clinic.

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If you have a passion for driving results and empowering teams, then we are excited to have you on board immediately!

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You will be responsible for:

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Leadership & Management

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- Healthcare Compliance & Regulations – Knowledge of healthcare laws and accreditation requirements.
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- Team Leadership – Leading multidisciplinary teams, including doctors, nurses, and administrative staff.
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- Crisis & Emergency Management – Handling medical emergencies, staffing shortages, and operational disruptions effectively.
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Operational & Organisational Skills

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- Patient-Centered Management – Ensuring smooth patient flow, appointment scheduling, and high-quality patient care.
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- Process Optimisation – Streamlining workflows to reduce wait times and improve efficiency.
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- Resource Allocation – Managing medical supplies, staffing, and facility maintenance efficiently.
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Communication & Interpersonal Skills

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- Healthcare Communication – Liaising between medical staff, patients, and external stakeholders.
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- Conflict Resolution – Addressing disputes among staff, handling patient complaints professionally.
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- Cultural Sensitivity & Compassion – Understanding diverse patient needs and maintaining empathy in healthcare interactions.
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Financial & Business Management

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- Budgeting & Cost Efficiency – Managing operational costs, insurance claims, and financial planning.
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- Revenue Cycle Management – Overseeing billing, coding, and reimbursement processes.
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- Vendor & Contract Negotiation – Procuring medical equipment and services at competitive rates.
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- Monthly Targets and budgets– ensuring clinic operation is consistent with the monthly target and budget.
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- Health promotion and prevention– ensuring clinic is optimising its health promotion and prevention strategies to improve outcomes for patients on monthly basis, consistent with group management objectives.
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Technical & Analytical Skills

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- Healthcare IT & EMR Systems – Medicare items and billing software.
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- Data-Driven Decision Making – Using patient and operational data to improve healthcare services and efficiency.
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- Quality & Risk Management – Implementing protocols to reduce medical errors and enhance patient safety.
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Adaptability & Problem-Solving

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- Regulatory Changes & Compliance – Keeping up with evolving healthcare policies and adapting accordingly.
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- Crisis Management – Responding to public health emergencies, pandemic preparedness, and facility issues.
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- Continuous Improvement – Driving innovation in patient care, workflow efficiency, and staff performance.
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To be successful in this role, you will ideally have:

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- Exceptional leadership and motivational skills to inspire and empower nurses and medical receptionist to deliver exceptional performance in managing clinics
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- Excellent analytical skills with the ability to interpret data to inform strategic business decisions
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- Prior Office Manager experience of minimum 2 years
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- Prior experience in the medical & health field is highly preferred
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- A collaborative and solution orientated mindset with a focus on continuous improvement
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- Excellent communication and negotiation skills with the ability to cultivate lasting relationships
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- An advocate for safety, compassion and active listening in the workplace
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- Prior experience in the use of relevant software Pracsoft, Medical Director and Best Practice.
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- Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
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- Experience CPR/Triage training
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- Prior training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc
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📌 Office Manager (New South Wales)
🏢 Morisset Doctors
📍 New South Wales