Job Description

We're partnering with a high-growth SaaS business looking for a Customer Success Manager to manage a portfolio of enterprise accounts across ANZ and APAC.

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This role sits within a high-stakes, relationship-led environment supporting clients across transactions and corporate projects. You'll work closely with customers to drive adoption, retention, and long-term value, acting as a trusted advisor throughout the customer lifecycle.

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The business is heavily investing in AI‐enabled workflows and internal tooling, giving the team better visibility across customer health, engagement, and growth opportunities – allowing CSMs to spend more time on strategic conversations and less time on admin.

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Role

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Customer Success Manager

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Salary

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$100,000 + Super, 10% bonus

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Key Responsibilities

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- Managing and growing relationships across a portfolio of enterprise accounts
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- Driving product adoption and customer engagement
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- Delivering customer reviews, success plans, and strategic account conversations
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- Identifying churn risks early and proactively managing retention
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- Partnering with Sales on commercial conversations and growth opportunities
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- Acting as the voice of the customer internally across Product, Support, and Marketing
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- Supporting new users with onboarding, training, and platform education
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- Maintaining strong knowledge of the market, customer challenges,



and competitive landscape
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Qualifications

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- 2+ years' experience in Customer Success, Account Management, or a similar client‐facing SaaS role
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- Experience managing and growing customer relationships in a consultative environment
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- Strong commercial acumen with the ability to identify growth opportunities
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- Confident communicator able to engage with both operational and executive stakeholders
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- Experience working with CRM platforms and customer data
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- Exposure to financial services, legal, investment banking, or corporate transactions is highly regarded
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Ideal Candidate Profile

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- Relationship‐driven and customer‐focused
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- Commercially minded with a proactive approach to account growth
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- Comfortable operating in fast‐paced, high‐performance environments
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- Naturally organised and detail‐oriented
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- Interested in using AI and automation tools to improve workflow and customer outcomes
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- Collaborative, adaptable, and quick to learn
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Additional Details

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- Sydney‐based role with hybrid flexibility
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- 3 days per week in the office with onsite gym, PT, snacks, and bar
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- Regional exposure across ANZ and APAC
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- Robust learning and development environment with a personal L&D; budget to upskill where you choose
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Contact: [email protected]

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📌 Customer Success Manager - SaaS (New South Wales)
🏢 Sharp & Carter
📍 New South Wales