Job Description

Salesforce UX Lead
n We are seeking an experienced Salesforce UX Lead to support the design and delivery of accessible, user-centred digital experiences within a complex Federal Government environment.
n This role will lead UX activities across Salesforce-supported platforms, working closely with product owners, business analysts, developers and architects to translate user needs into practical and scalable design solutions.

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The opportunity

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- Initial 12-month contract with a further 12-month extension option
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- Open market hourly rates
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- Richmond or Geelong location
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- Hybrid working arrangements, with a minimum of three days per week in the office
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- Federal Government program
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- Australian citizenship is mandatory
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- Candidates must be able to obtain a Baseline security clearance
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Key responsibilities

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- Lead user research, co-design, prototyping and usability testing across Salesforce-supported initiatives.
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- Translate user insights and requirements into prototypes, user stories, workflows and supporting design artefacts.
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- Provide expert advice on interface patterns, interaction design and user workflows within Salesforce environments.
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- Facilitate co-design workshops and usability testing with a broad range of users and stakeholders.
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- Ensure solutions meet accessibility, inclusive design and established design system standards.
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- Work collaboratively with multidisciplinary delivery teams throughout the design and delivery lifecycle.
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- Coach teams and support the ongoing uplift of UX and user-centred design capability.
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- Maintain clear documentation of design decisions, patterns and processes.
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About you
n You will bring:

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- Strong experience leading user-centred design within complex digital environments.
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- Hands‐on experience across research, co-design, prototyping and usability testing.
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- Knowledge of Salesforce platform constraints, interaction patterns and Experience Cloud considerations.
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- The ability to communicate complex design concepts and influence senior stakeholders.
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- Experience working within Agile or iterative delivery environments.
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- Solid knowledge of accessibility and inclusive design standards.
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Experience with Salesforce Experience Cloud, Vlocity components, enterprise design systems or CRM-based UX patterns will be highly regarded.

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Australian citizenship is mandatory due to the Federal Government nature of this engagement.

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📌 Salesforce UX Lead (Victoria)
🏢 Talent International
📍 Victoria