Job Description

Location: North Shore, Sydney, NSW | Employment Type: Full-time

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Racquet Club North Shore, Sydney

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Location: North Shore, Sydney, NSW | Employment Type: Full-time

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About Racquet Club

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Racquet Club is one of Australia's fastest-growing racquet sport and hospitality businesses, with venues across Sydney, Canberra and the Gold Coast — and an ambitious national expansion underway. More than just courts, our clubs are designed to be vibrant social spaces where people come to play, connect, eat, drink and belong.

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We're excited to launch our newest premium club on Sydney's North Shore, featuring 6 tennis courts and 4 padel courts, bringing together tennis, padel, hospitality and community in one destination.

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About the Role

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This is a hands-on leadership role for someone who lives and breathes hospitality and sport. You'll be responsible for the day-to-day operation of the venue — courts, café/bar, coaching programs, events and team — with full accountability for the member experience and the club's commercial performance.

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We're specifically looking for someone with a strong hospitality background, and ideally tennis experience given the scale of our tennis offering (6 courts). Racquet sport experience is highly valued for this role — you'll be overseeing a large coaching program across both tennis and padel, so familiarity with how a tennis program runs day-to-day is a real advantage.

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What You'll Do

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1. On-Site Staff Leadership & Management

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- Recruit, train, develop and inspire a high-performing team of full-time and casual staff (Front Desk, Operations and Maintenance) to consistently meet Racquet Club's elite standards
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- Conduct regular audits of staff performance — correct POS procedures, accurate payment processing, and adherence to customer service protocols
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- Create and manage the club roster to ensure optimal coverage during peak and off-peak times while strictly adhering to the operational budget
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- Foster a positive, professional work environment and motivate staff to uphold the club's core values and "vibe"
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2. Coaching Operations & Programming Oversight

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- Coordinate and oversee weekly schedules for all coaches (full-time and casual) across tennis and padel, aligning availability with peak member demand to maximise court occupancy and revenue
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- Monitor and track contracted hours for all coaching staff; for casual staff, validate that reported hours match actual coaching sessions
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- Conduct regular check-ins to ensure coaches uphold standards of punctuality, professional presentation and high-quality member engagement
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- Partner with the coaching and events team to align coaching schedules with tournaments, social leagues and corporate clinics
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- Build and optimise the weekly programming calendar, including social competitions, coaching programs, tournaments, corporate events and private functions
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- Develop initiatives that increase court utilisation, particularly during off-peak periods
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3. Hospitality & Food & Beverage

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- Lead the café/bar operation, including menu execution, supplier management, stock control and margin performance
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- Deliver an exceptional customer experience across every touchpoint, from arrival through to departure
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- Maintain outstanding venue presentation and service standards
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4. Operational Excellence & Facility Atmosphere

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- Maintain rigorous standards of cleanliness and order across all areas: tennis and padel courts, toilets, recovery areas, change facilities and lounge spaces
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- Conduct daily "member-ready" walkthroughs to ensure the club is spotless and all equipment (rental racquets, ball machines, etc.) is in perfect working order
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- Coordinate routine repairs and safety checks, identifying potential risks and ensuring full OH&S; compliance for members and staff
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- Oversee the availability of essentials and ensure the facility is consistently stocked with necessary club supplies
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5. Financial Integrity & Inventory Management

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- Oversee venue budgets, labour costs, COGS, revenue performance and weekly reporting
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- Oversee all income streams — memberships, court hire and merchandise — ensuring every sale is recorded accurately within the system
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- Manage Pro Shop and bar inventory with a methodical audit system to minimise shrinkage and maintain optimal stock levels
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- Implement strict control over ball inventory (separating new retail stock from coaching balls), ensuring assets are used responsibly and stock is rotated correctly
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- Manage the operational budget, identifying opportunities for growth while controlling costs and expenses
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6. Systems & Platform Management

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- Ensure correct and consistent use of Square and Playtomic across the venue for bookings, point-of-sale and reporting
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- Maintain accurate data across both systems to support membership tracking, court utilisation and revenue reporting
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7. Customer Experience & Member Relations

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- Act as the primary "face of the club", building strong, lasting relationships with members and guests to drive retention and satisfaction
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- Manage subscriptions, renewals and inquiries, ensuring member records are kept accurate and up to date
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- Address member concerns or complaints promptly and professionally, safeguarding the club's premium reputation
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- Manage member feedback, online reviews and local marketing initiatives
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Marketing, Events & Strategic Growth

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- Assist in implementing marketing strategies and outreach programs (corporates, schools, beginner clinics) to attract new members
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- Serve as the on-site point of contact for the marketing team, providing high-quality assets (photos/videos) and ensuring branding remains consistent with club standards
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- Lead the delivery of social events, leagues and corporate functions, ensuring a seamless experience from setup to pack-down
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- Support sponsorship activations and venue partnerships
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- Stay updated on industry trends to introduce new services or products based on member demand
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9. Reporting, Communication & Launch Readiness

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- Provide fortnightly (bi-weekly) reports to senior management on KPIs, membership growth, financial performance and staff productivity
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- Maintain clear, effective and methodical communication with owners, staff and external partners
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- Lead "Launch Day" preparations, ensuring every detail — from court technology to facility aesthetics — is 100% operational for the public
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About You

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- 5+ years' experience in hospitality management as a Venue Manager, General Manager, Club Manager or similar
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- Tennis experience strongly preferred, given the scale of our tennis program (6 courts); padel or broader racquet sports experience also valued
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- Proven experience leading teams and managing venue financial performance
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- A natural host with exceptional customer service skills and a passion for creating memorable experiences
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- Solid commercial acumen with an understanding of labour management, margins and revenue growth
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- Experience with rostering, POS systems (Square) and booking platforms (Playtomic) — or similar systems, with the ability to pick these up quickly
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- Highly organised, proactive and able to thrive in a fast-paced environment
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- Detail-oriented with pride in maintaining exceptional operational standards
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- A hands-on leader who enjoys supporting their team on the floor
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- Current NSW RSA and eligibility to hold liquor licensing responsibilities
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- First Aid certification (or willingness to obtain)
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- Available to work a flexible roster, including evenings and weekends
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What We Offer

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- Competitive salary package
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- The opportunity to lead the launch of a flagship venue from opening day
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- Clear career progression within one of Australia's fastest-growing racquet sport companies
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- Autonomy to run your venue and make a genuine impact
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- Free court access, staff discounts and a fun, energetic workplace
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- The opportunity to help shape one of Australia's most exciting sport, hospitality and community brands
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Racquet Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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📌 Club Manager (New South Wales)
🏢 Racquet Club
📍 New South Wales