Job Description

Drive Your Career Forward with Essendon Mazda

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At Mazda, we believe driving should do more than get you from A to B. It should make you Feel Alive.

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As one of Australia's most respected automotive brands, Mazda is renowned for its exceptional craftsmanship, innovative design, and customer-first philosophy. At Essendon Mazda, we're proud to deliver an award-winning ownership experience that keeps our customers coming back year after year.

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We are seeking a professional, customer-focused Service Receptionist who thrives on creating exceptional experiences and takes pride in being the welcoming face of our busy service department.

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If you're passionate about people, enjoy working in a fast-paced setting, and want to build your career with a market-leading brand, we'd love to hear from you.

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Why Join Essendon Mazda?

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At Essendon Mazda, you're not just joining a dealership. You're joining a team committed to excellence.

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- Competitive salary package
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- Career progression within a leading automotive group
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- Ongoing training and professional development
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- Supportive and collaborative team culture
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- Employee Assistance Program (EAP), including confidential counselling services
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- Work with one of Australia's most trusted and awarded automotive brands
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- Be part of a business that genuinely values its people and customers
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About the Role

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As the first point of contact for our service guests, you'll play a pivotal role in delivering the outstanding customer experience that Mazda is known for.

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Your ability to build rapport, communicate confidently, and maintain exceptional attention to detail will help ensure every customer interaction reflects the Essendon Mazda standard.

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Key Responsibilities

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- Welcome customers into the service department with warmth and professionalism
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- Manage incoming phone enquiries and service bookings
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- Accurately record customer and vehicle information
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- Coordinate with Service Advisors and Technicians to ensure seamless workflow
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- Communicate service progress, timelines, and updates to customers
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- Maintain a professional, organised, and welcoming reception environment
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- Deliver an exceptional customer experience at every touchpoint
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About You

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We're looking for someone who takes pride in delivering service that exceeds expectations.

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You will ideally possess:

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- Outstanding customer service and interpersonal skills
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- Strong verbal and written communication abilities
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- Exceptional attention to detail and organisational skills
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- Previous reception, administration, or customer service experience
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- Confidence using Microsoft Office and dealership or booking systems
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- A professional, positive, and solutions-focused attitude
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- The ability to remain calm and composed in a busy setting
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- A genuine passion for people and delivering memorable customer experiences
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Join a Brand That Inspires Loyalty

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Mazda's success is built on a relentless commitment to craftsmanship, innovation, and putting customers at the centre of everything we do. At Essendon Mazda, you'll be joining a team that shares those values and strives to deliver excellence every day.

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Whether you're an experienced receptionist, service administrator, or customer service professional looking to take the next step in your career, this is an opportunity to represent a brand that continues to set the benchmark in the automotive industry.

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Your next career move starts here.

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📌 Service Receptionist (Victoria)
🏢 Autoleague
📍 Victoria