Job Description

BigDog Support Services is a Registered NDIS Provider committed to ensuring that people with a disability have a choice and can live as independently as possible; that they can achieve economic participation and social inclusion and that the support that they receive from our organisation is flexible and responsive to their needs.

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BigDog is focused on providing high-quality service and participant satisfaction.

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About the role

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The Rostering Coordinator is responsible for ensuring participants receive high-quality, reliable support by coordinating efficient staff rosters across a range of services. Working in a fast-paced setting, you will liaise with participants, support workers, and internal teams to match the right staff to the right supports while maintaining compliance with NDIS requirements and BigDog policies.

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The role requires excellent organisational skills, the ability to adapt to changing priorities, and a strong commitment to delivering outstanding customer service.



You will be responsible for managing planned rosters, responding to last-minute changes, and ensuring continuity of care for participants.

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Develop, maintain, and optimise support worker rosters to meet participant needs and service requirements.

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Match support workers to participants based on skills, experience, availability, and participant preferences where possible.

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Coordinate planned and emergency roster changes, including staff replacements for unplanned leave or absences.

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Monitor roster coverage to ensure all scheduled supports are filled and delivered as planned.

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Ensure rosters comply with the SCHADS Award, Fair Work requirements, NDIS Practice Standards, and BigDog policies.

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Monitor staff availability, leave requests, and shift allocations to maximise workforce efficiency.

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Assist with all administration duties

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📌 Rostering Coordinator (Rockhampton)
🏢 BigDog Support Services
📍 Rockhampton