Job Description

Senior Assistant Manager – Entertainment Venue

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We are seeking an experienced and hands-on Assistant Manager to support the daily operations of a fast-paced, high-volume entertainment venue. This role is responsible for leading frontline teams, delivering exceptional customer experiences, driving operational excellence, and ensuring compliance across all areas of the business.

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The successful candidate will have proven experience managing large customer volumes in a hospitality, entertainment, gaming, or events environment and thrive in a dynamic setting where no two days are the same.

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Key Responsibilities

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- Assist in the day-to-day management of venue operations.
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- Lead, motivate, and develop hospitality, gaming, and customer service teams.
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- Deliver outstanding guest experiences and resolve customer concerns professionally.
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- Ensure smooth operation of food and beverage, gaming, entertainment, and event activities.
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- Monitor venue presentation, cleanliness, and safety standards.
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- Support recruitment, onboarding, training, and performance management of staff.
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- Manage labour costs, rosters, and productivity targets.
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- Maintain compliance with RSA, RSG, gaming, liquor licensing, and workplace health and safety requirements.
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- Assist with stock control, cash handling, and end-of-day reporting.
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Skills & Experience

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- Previous leadership experience in a high-volume entertainment venue, pub, club, casino, hotel, or hospitality environment.
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- Strong understanding of food and beverage operations, gaming, and live entertainment.
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- Proven ability to lead teams during busy trading periods and major events.
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- Excellent communication and conflict-resolution skills.
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- Strong organizational and time-management abilities.
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- Ability to work flexible hours, including nights, weekends, and public holidays.
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- Current RSA and RSG certificates (essential).
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- Approved Manager's Licence or ability to obtain one (preferred).
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What We're Looking For

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- A visible and hands-on leader who leads from the front.
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- Passion for hospitality, entertainment, and creating memorable guest experiences.
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- Strong commercial acumen and attention to detail.
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- Ability to remain calm under pressure and make sound operational decisions.
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- A team player committed to developing and inspiring others.
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Why Join Us?

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- Work in a vibrant entertainment-focused venue.
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- Prospect to lead large-scale events and activations.
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- Supportive leadership team and positive workplace culture.
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Experience in a high-volume entertainment venue is essential, with demonstrated success managing large crowds, live entertainment, gaming operations, and fast-paced hospitality environments.

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