Job Description

Client Service Specialist
n ASX-Listed | Growing FinTech | B2C | Sydney CBD (Hybrid)
n $70k–$80k + super | Full-time, Permanent

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If you're someone who genuinely lovesclient and customer serviceand wants to be part of shaping thecustomer experiencerepresentinginvestment products, then this might be the role for you.

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Join a fast-growing,ASX-listed financial services businessthat's delivering impressive results following the launch of a new product. With solid momentum and continued growth, they're now expanding theirclient service team.

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Thisdigital-first B2C investment solutionis transforming how customers access competitive returns — combiningsimplicity, transparency, and performance. Designed for ease and backed by a highly engaged team, it operates within a fast-growing, regulatedFinTechenvironment.

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What you'll be doing:

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- Responding to inbound enquiries viaphone, email, and live chat
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- Guiding prospective customers throughonboarding, product information, and FAQs
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- Assisting existing clients withdocumentation,



tax statement queries, and troubleshooting
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- Using available tools, templates, and resources to deliver genuine, first-classcustomer support
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- Liaising with cross-functional teams to ensure a smoothcustomer journey
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- Providing generaladmin supportto wider business operations
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About you:

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- 1+ year of experience in aclient serviceorphone-based role
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- Experience in a regulated orfinancial services/FinTechenvironment is preferred
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- Robust communication skills, empathy, and acustomer-first mindset
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- Take satisfaction insolving problemsand building trusted relationships with clients
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- Thrive in acollaborative environmentand enjoy being part of a growing team
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- Flexible hybrid working
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- Sydney CBDoffices, close to transport
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- $70–$80,000 + super (depending on experience)
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- Stable, supportive environment with long-term growth potential
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📌 Customer Service Specialist (New South Wales)
🏢 Keegan Adams Recruitment
📍 New South Wales