Job Description

Job Type: Permanent position | Full time position

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Job Description

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Key Responsibilities:

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- Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
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- Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
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- Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
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- Implement integration plans/scripts to validate that application changes meet technical specifications.
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- Responsible to troubleshoot/resolve incidents and business support item.
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- Participate in technical reviews at appropriate stages of development.
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- Perform application support tasks like- systems support, security reviews, & maintenance tasks.
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- Participate in production support/pager duty rotation including weekend and off-hour support coverage.
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- Installing new hardware, software, and networking systems.
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- Proposing simple and effective solutions.
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- Actively update, maintain,



and monitor all aspects of application to provide uninterrupted support.
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- Positive working knowledge in RP2.4 version or above.
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Technical Skills:

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- Having good knowledge in production support working experience in using technical skills,
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- Oracle DB - PL SQL/ SQL server RP2.4 version or above
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- Shell scripts
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- Unix
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- Control M scheduler
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- Application networking
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- Web UI or browser-based application
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Must-Have/Mandatory

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- Good analytical & troubleshooting skills
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- Ability to work under pressurized environments
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- Good communication (Oral, Verbal & Written) skills
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- Set of Technical skills mentioned above
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- Self-driven, proactive team player
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Good-to-Have/Desirable

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- Relevant certifications
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- ITIL/ production support background Interpersonal skills
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- Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel
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📌 Application Support Analyst (New South Wales)
🏢 GoTech Solutions
📍 New South Wales