Job Description

This role is based in either our Melbourne (Campbellfield) or Leeton NSW Office.

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About the Role

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The Customer Service Coordinator plays a vital role ensuring processes are executed to a standard of excellence, consistency and with efficiency to support the functions of the Sales Team. It is a diverse role that works closely between our Territory Sales Managers, Manufacturing and Logistics Teams to streamline the flow of work from quotation stage to Manufacturing and dispatch.

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Performance Objectives & Key Responsibilities

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Deliver against a defined set of Sales KPI's measured across daily, weekly and monthly

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intervals.

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- Prepare customer quotations as needed to support field sales.
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- Assist gathering necessary client data to ensure accurate and professional documentation management.
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- Maintain pricing and other support tools to make sure information facilitating sales are accurate and accessible.
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- Be a secondary local point of contact for Customer inquiries & Problem solving.
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- Facilitate credit/returns processes and quality issues ensuring correct process and documentation is in place.
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- Liaise with Logistics and Manufacturing to support a positive customer experience.
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- Contribute to the maintenance and continuous improvement of Data quality in CRM and Order processing platforms.
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- Ensure Export administration functions are completed efficiently and accurately.
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- Perform 'over the counter sales' duties.
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- Coordinate customer communications: liaise with BDMs, send dispatch notifications once logistics confirms pickup, and record PODs.
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- Prepare sales reports on a regular basis.
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- Perform other Sales related ad-hoc tasks as requested.
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Top requirements in a candidate

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- Experience in a customer service role or similar, demonstrating an ability to manage multiple priorities efficiently while maintaining high service standards.
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- Excellent verbal and written communication skills, with experience in creating
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- Great inter-personal skills to develop strong internal and customer relationships.
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- Strong time management skills to succeed in a fast-paced environment.
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- Great attention to detail.
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- A hunger to learn, grow, and develop new skills and office tools.
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- Proficient in using Microsoft Office Suite.
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- Experience with NetSuite and HubSpot CRM is advantageous.
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- Supportive culture of excellence, teamwork, and continuous improvement.
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- Ongoing career development opportunities and on-the-job training.
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- Enjoy a varied role as part of a passionate Sales team committed to growing the business to the next level.
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- Be part of a purpose driven, family-owned business in a high impact role.
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- Competitive base salary with performance-based incentives.
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- Opportunity to make a significant contribution to business growth and
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📌 Customer Service Coordinator (Williamstown)
🏢 Polytex
📍 Williamstown