Job Description

The Role

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As an Expansion Account Manager, you will work cross-functionally, engaging with teams across Podium, including Sales, Product, Marketing, Finance, and Strategy. Your primary focus will be on driving growth within our existing customer base through upselling, cross-selling, and building strong multi-stakeholder relationships.

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You'll partner closely with a pod of two Customer Success Managers who manage customer health and retention, while you lead the growth strategy for their shared book of business. You'll be equally driven by a customer-centric mindset and a strong desire to achieve expansion revenue targets.

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What you will be doing:

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Collaborate closely with two CSMs to execute account-specific growth and retention plans.

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Spearhead the expansion and assistance in the adoption of Podium's product suite across small business accounts.

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Identify and close new revenue opportunities within existing customers and target accounts.

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Build deep relationships with your portfolio to uncover needs and deliver value-based solutions across our range of products and services.

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Own your pipeline — maintain accurate forecasts, track performance, and provide clear visibility into expansion and product metrics.

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Partner with your CSMs to conduct warm handoffs and ensure smooth transitions for new customers entering your pod.

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Be a product expert, understanding setup requirements and key value drivers for each product to enable adoption and ROI.

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Oversee onboarding for new customers in your portfolio, ensuring a seamless and high-value experience.

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What you should have:

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Experience in Customer Experience (CX) or Account Management,



ideally with direct exposure to closing revenue through expansion or upsell opportunities.

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A strong commercial mindset comfortable discussing ROI, building business cases, and navigating multi-stakeholder buying decisions.

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Proven ability to identify at risk customers, drive adoption, and activate new opportunities within existing accounts.

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Ability to thrive in a fast‐paced, evolving environment, adapting quickly to new products and priorities.

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Excellent presentation, communication, and stakeholder management skills, including at the executive level.

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A consultative, problem‐solving approach that balances customer advocacy with achieving expansion, product, and churn targets.

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Real growth and career development opportunities, we're still young in Australia with plenty of room to grow.

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A unique product that makes an actual impact on the local businesses you love and support.

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Attractive base + super and commissions package - uncapped earnings.

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Equity/stock options for all employees - 'Be a Founder' and be rewarded as one at Podium.

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A generous $650 monthly 'Benefits & Wellbeing' allowance, spent how you please

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Free snacks and drinks, which are always stocked up.

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You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.

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A high‐growth, high‐impact environment with a mission that matters. We believe every local business deserves a partner in their corner. Join us and be that partner.

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Podium is proud to be an equal chance employer. We're committed to building a diverse and inclusive team because we know we do our best work when everyone can show up as themselves.

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📌 Expansion Account Manager (Victoria)
🏢 Podium Corp
📍 Victoria