Job Description

ABOUT US

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Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.

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Part of the Integral Diagnostics (IDX Group), one of Australasia's largest radiology networks with 150+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.

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ABOUT THE ROLE

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We are seeking a highly capable and commercially astute Head of Operations to lead operational performance across Apex Radiology and act as the deputy to the General Manager.

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This is a senior leadership role with broad scope across multiple sites, where you will drive operational excellence, lead high-performing teams, and ensure consistent service delivery across both metropolitan and regional WA.

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You will play a critical role in translating strategy into execution, supporting business performance, and providing strong, steady leadership across the organisation.

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Key Responsibilities:

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- Lead day-to-day operations across Apex Radiology's multi-site network
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- Act as Deputy to the General Manager, representing the GM in key forums and decisions
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- Drive performance across patient access, workflow efficiency, utilisation, and turnaround times
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- Lead, coach, and develop Site Managers and operational leaders to build a high-performance culture
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- Support delivery of financial outcomes, including productivity, cost control, and EBIT performance
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- Partner with clinical leaders to ensure safe, high-quality patient care and service consistency
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- Ensure compliance with regulatory, accreditation, and quality standards
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- Strengthen relationships with referrers, WA health stakeholders, and regional partners
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- Lead operational improvement initiatives across both metro and regional services
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ABOUT YOU

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- Proven experience in a senior multi-site operations leadership role (radiology will be highly regarded)
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- Demonstrated ability to act as a trusted deputy / second-in-command
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- Solid commercial and financial acumen, with a track record of delivering performance outcomes
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- A people-focused leader with experience building capable, accountable teams
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- Strong stakeholder engagement skills, including working with clinical teams and external partners
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- Experience leading operational improvement and change initiatives
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- Demonstrated strategic planning and project management.
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- A pragmatic, solutions-focused approach with high levels of resilience and judgment
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Highly regarded:

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- Experience and/or qualifications in radiology, diagnostic imaging, or healthcare services
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- Understanding of regional service delivery and WA healthcare environment
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- Familiarity with billing, compliance, and patient administration processes
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Key Performance Indicators

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Success in this role will be measured by:

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- Improved patient access, wait times, and service availability
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- Achievement of report turnaround time (TAT) and utilisation targets
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- Delivery of labour efficiency, cost control, and EBIT performance
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- Strong employee engagement, retention, and leadership capability uplift
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- Positive patient, referrer, and stakeholder feedback
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- Successful audit, compliance, and accreditation outcomes
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Why Join Apex Radiology

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- A genuine second-in-command leadership role with executive exposure
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- Opportunity to lead a diverse WA footprint, including regional services
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- Work closely with an experienced General Manager and clinical leadership team
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- Play a key role in shaping operational performance and future growth
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- Be part of an organisation that values quality, integrity, and continuous improvement
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Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.

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We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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_ Building a healthier world, by delivering the best health outcomes one patient at a time. _

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📌 Head of Operations (Perth)
🏢 IDX
📍 Perth