The position will be a 4 day week across Monday to Friday, Locations: Malvern and Brighton.
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This position involves all aspects of running a busy specialist practice. You will be assigned to a group of roughly 2-3 private endocrinologists.
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Victorian Diabetes Endocrine Network is an organisation of 12 Private Endocrinologist that values its patients and staff . Clinics are across 4 locations: Malvern, Brighton, Caulfield & Leongatha.
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Your role as Medical Administrator requires excellent communication and organisational skills. You will be proactive and must have strong computer skills and a pleasant demeanour. You will also be required to demonstrate compassion, empathy and effective interpersonal skills.
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Key responsibilities include, but are not limited to:
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- Administrative support to medical professionals to ensure the smooth day to day operations of the clinic
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- Schedule appointments, billing and payments, rescheduling, confirmations.
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- Electronic filing of medical records and results
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- Sending correspondence electronically, or by post where required
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- Answer telephone calls and direct appropriately
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- Field appropriate email enquiries and attend to them appropriately
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- Welcome all visitors and ensure they are attended to courteously
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- Listen to and satisfy the customer
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- Processing payments using eftpos, settlement and cash handling.
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- Liaising with other doctors, hospitals and medical representatives
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Essential Personal Attributes
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- Medical Secretarial/Reception experience
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- Have a strong customer focus
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- Excellent interpersonal and communication skills
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- Able to take initiative and work with limited supervision
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- Able to multi-task
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- Attention to detail, efficient and organised
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- Ability to combine the ability to work autonomously with the ability to be a highly effective team member
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- Passionate about your role and take pride in seeing a practice grow and be successful
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Desirable attributes are:
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- Knowledge of medical terminology and Medicare/Health fund billing requirements
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- Proficient computer literacy and word processing skills to enable support of a small medical team
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- Pleasant telephone answering skills and personal presentation, promoting a skilled yet welcoming company image
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- Excellent English and grammar
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- Positive attitude and happy disposition
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