Job Description

Ecommerce Customer Service Coordinator – Swimwear

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Bond-Eye Australia Group is a growing global swimwear company. Reporting to the Head of eCommerce, the Customer Service Coordinator will lead customer service across our brands and will work closely with a customer service assistant to deliver stellar support to our online customers around the world while bringing insights to the brand teams.

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In order to enjoy and excel in this position the successful candidate must have:

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- Be able to focus in a busy environment
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- Willingness to learn
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- A positive, patient and calm attitude
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- Great attention to detail
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- Exceptional organisational skills
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- Ability to work as a team and independently
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- Excellent skills with Word & Excel
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- Outstanding written communication skills as you will be communicating with customers internationally
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- The ability to finish what you start and get the job done
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- At least 12 months experience in a customer service role for an online, retail or fashion brand
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Your responsibilities will include:

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- Handling all online customers enquiries via email, live chat and across our social channels using our customer service platform
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- Managing orders and handling returns, exchanges and complaints
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- Utilising our internal software system for order details, follow up and reporting
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- Working with all internal departments to provide accurate information
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- Pulling weekly, monthly and seasonal reports for the internal staff
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- Ultimately provide customer service that others will admire
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You will be part of a successful team who is committed to providing the highest standard in customer experiences. If you love sales/swimwear/fashion this is a fantastic opportunity to join an expanding company with a great in-house team of people. Time to love your job.

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📌 Ecommerce Customer Service Coordinator - Swimwear (New South Wales)
🏢 Bond-Eye Australia
📍 New South Wales