Job Description

Smile IT is searching for an experienced Systems Engineer to join our team on a full-time basis in Tingalpa!

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About the Role:

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You'll be the go-to technical expert - guiding team members, managing complex IT requests, and delivering solutions both remotely and onsite. You will play a key role in driving customer satisfaction, ensuring the stability of client environments and enhancing IT maturity.

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Why choose Smile IT?

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Smile IT is one of Brisbane's leading IT Service companies - known for going the extra mile to keep clients on track, with smiles on their faces.

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Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients - from theinitialonboarding to supporting their custom solutions developments.

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By joining Smile IT,you'llbe a part of an awesome forward-thinking team offering endless possibilities.

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Be involved with a supportive, fun workplace where customer service is the standard.

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Join an established and growing tech team,providingcareer development opportunities.

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Skill up with certificationsin industry-leading tools like Microsoft and Acronis (fully paid by us).

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- Awesomeperks- free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
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Key Responsibilities

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As the Subject Matter Expert (SME) for assigned clients and select technologies or platforms, you will:

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Resolve complex technical incidents to minimise downtime and ensure continuity.

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Provide technical direction, take ownership of escalations, and mentor team members to build capability.

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Install, configure, and maintain IT systems, offering training where required.

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Stay informed on emerging IT trends, technologies, and relevant certifications to maintain expertise.

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Conduct regular health checks to identify risks and maintain optimal performance.

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Drive IT maturity through the implementation of Smile IT gold standards.

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Collaborate with Account Managers to develop and maintain strategic IT roadmaps.

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Maintain accurate records for systems, changes, and compliance requirements.

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Support team members with ad hoc tasks and projects as request as needed.

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Skills & Experience:

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7 years of relevant experience in systems engineering or similar client facing roles.

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Excellent troubleshooting, documentation, and communication abilities.

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Ability to develop and execute IT roadmaps in collaboration with stakeholders.

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Be a strategic thinker with a proactive approach to challenges.

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An innovative, confident problem-solver who thrives in agile environments.

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Strong leadership skills to support the growth and development of junior team members.

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Additional Requirements

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A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.

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Come make a true difference!

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📌 Systems Engineer (Queensland)
🏢 Smile IT
📍 Queensland