Job Description

Program Officer | Residential Rehabilitation

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Transformation Centre Dooralong Pty Ltd. – Dooralong NSW

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Help Create the Environment Where Real Change Happens

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Real Work. Real Change.

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If you're looking for a role where you:

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- Sit behind a desk
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- Passively supervise participants
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- Simply "check in" and go home
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...this probably isn't the role for you.

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But if you're looking for meaningful work where every day is different, where you're part of a close-knit team and where you'll genuinely help people rebuild their lives, we'd love to hear from you.

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At the Transformation Centre, we believe recovery doesn't happen by sitting in a counselling room alone.

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It happens through structure.

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Through accountability.

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Through routine.

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Through meaningful work.

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Through positive relationships.

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As a Program Officer, you'll help create that environment every single day.

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About the Transformation Centre

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The Transformation Centre Dooralong is a private residential rehabilitation facility supporting men to overcome addiction, behavioural patterns and life challenges through a structured 10-month residential program.

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Our program is:

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- Designed by Psychologists
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- Delivered by a multidisciplinary team
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- Built around responsibility, participation and accountability
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- Focused on creating lasting behavioural change
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We don't believe people change because someone tells them to.

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We believe people change when they're surrounded by consistency, high expectations, meaningful relationships and an environment that supports growth.

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Program Officers are at the heart of creating that environment.

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This Isn't Your Typical Support Worker Role

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Program Officers are responsible for helping run the daily operation of our residential rehabilitation community.

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Every shift requires leadership, practical problem solving, operational thinking and the ability to build respectful relationships whilst maintaining clear boundaries.

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You'll work alongside participants—not simply supervising them—but helping them develop the routines, accountability and life skills that support lasting change.

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Some days you'll be preparing accommodation for new arrivals.

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Other days you'll be leading community work projects, supporting participants through difficult moments, maintaining the property or helping ensure the Centre operates smoothly.

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No two shifts are ever exactly the same.

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More Than Support Work

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Program Officers spend more time with participants than anyone else.

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Because of this, you'll often be the first to notice changes in behaviour, motivation, wellbeing or engagement.

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You won't provide counselling.

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But you'll play a vital role in each participant's recovery by communicating observations to our Case Workers and Leadership Team,



helping ensure participants receive the right support at the right time.

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Every conversation matters.

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Every interaction matters.

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Every shift matters.

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Leadership Without the Title

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You don't need a management title to lead.

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As a Program Officer you'll:

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- Lead by example every day.
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- Model the behaviours we expect from participants.
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- Build trust whilst maintaining professional boundaries.
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- Help create a culture built on accountability, respect and consistency.
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- Support your teammates and contribute positively to the team.
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Participants watch what we do far more than what we say.

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Your leadership matters.

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You'll Love This Role If...

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You'll probably thrive here if you:

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- Naturally notice what needs doing.
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- Enjoy practical work more than sitting behind a desk.
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- Stay calm when everyone else is stressed.
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- Can have respectful but direct conversations.
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- Believe accountability is one of the greatest forms of support.
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- Treat everyone with dignity and respect.
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- Enjoy working as part of a close team.
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- Have sound judgement and common sense.
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- Like solving problems.
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- Want to finish work knowing your efforts genuinely mattered.
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What Success Looks Like

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A successful Program Officer is someone who:

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- Leads by example.
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- Builds positive relationships whilst maintaining skilled boundaries.
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- Supports participants whilst holding them accountable.
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- Communicates openly and respectfully.
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- Notices when something isn't quite right.
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- Takes ownership rather than waiting to be asked.
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- Works collaboratively with teammates.
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- Uses sound judgement.
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- Leaves every shift better than they found it.
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Most importantly, they help create the consistency, structure and culture that allows participants to focus on recovery and building a different future.

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This Role Isn't For Everyone

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Let's be honest.

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This role isn't the right fit for everyone.

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It probably isn't for you if you're looking for:

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- A passive support worker role.
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- A low-responsibility position.
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- A desk-based job.
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- A predictable office environment.
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- Fixed Monday to Friday hours.
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It also won't suit someone who struggles to:

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- Hold people accountable.
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- Have honest conversations.
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- Maintain professional boundaries.
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- Adapt when priorities change.
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- Stay calm during challenging situations.
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- Work as part of a highly collaborative team.
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Experience That Will Help

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We're open to a wide range of backgrounds including:

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- Community Services
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- Residential Rehabilitation
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- Disability Support
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- Residential Care
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- Youth Work
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- Corrections
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- Hospitality
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- Facilities or Property Maintenance
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- Team Leadership
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- Defence
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- Emergency Services
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- Trades and practical industries
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Most importantly, we're looking for people with the right attitude, values and willingness to learn.

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Essential Requirements

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- Certificate IV in Community Services (or similar) or relevant experience
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- Current Driver Licence
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- National Police Check
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- Working With Children Check
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- Current First Aid Certificate
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- HLTHPS006 – Assist Clients with Medication (or willingness to obtain)
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- Right to work in Australia
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Our Values

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Everything we do is guided by five simple values:

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We Lead With Integrity Say it. Do it. Own it.

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We Care Deeply Every Interaction Matters.

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We Are All About Safety Safety First Always.

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We Show Respect Dignity Without Exception.

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We Grow Together Progress Over Perfection.

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If these values resonate with you, you'll feel at home here.

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Roster

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This is a rotating roster within our 24/7 residential environment.

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Shifts include:

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- Morning: 6:00am – 2:00pm
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- Afternoon: 12:30pm – 8:30pm
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- Overnight: 8:00pm – 6:00am
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Our roster provides:

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- Fair rotation across the team
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- Variety in responsibilities
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- Opportunities to work alongside different teammates
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- Four days off across every 10-day roster
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Why Join Us?

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Joining the Transformation Centre means becoming part of something much bigger than a job.

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You'll enjoy:

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- Meaningful work that genuinely changes lives.
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- A supportive, values-driven team.
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- Comprehensive induction and ongoing development.
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- Opportunities to grow with a rapidly expanding organization.
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- Variety and challenge in every shift.
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- A beautiful semi-rural workplace on the Central Coast.
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- The opportunity to contribute to an organization that's building something special.
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You'll also become part of a team that believes every interaction matters—and that the way we show up each day has the power to change someone's future.

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Ready to Make a Difference?

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We're not looking for someone to rescue people.

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We're looking for someone who can support them, encourage them, challenge them when needed and help them build the habits that create lasting change.

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If you're looking for a role where you'll be challenged, supported and inspired...

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Where you'll finish each shift knowing your work mattered...

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Where you'll become part of a team committed to changing lives...

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We'd love to hear from you.

#J-18808-Ljbffr

📌 Program Officer | Residential Rehabilitation (Central Coast Council)
🏢 Transformation Centre Dooralong
📍 Central Coast Council