Job Description

Previous hospitality experience in a similar role preferred

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Current NSW Responsible Service of Alcohol Competency Card

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Must be able to work week days, week nights, weekends, public holidays and split shifts, with a high degree of flexibility

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To ensure the overall smooth and effective FOH operation of the bistro with priority attention to excellence in customer service whilst maintaining wage costs within industry standards.

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- Ensure customers are served as the first priority, ensuring excellent customer service is achieved
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- Conduct daily pre-shift checks of the bistro to ensure cleanliness and general readiness to trade
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- Take full responsibility for the bistro operations and conducting all opening, closing and operating duties
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- Ensure compliance with RSA guidelines in accordance with state governing RSA Policy ensuring zero breaches of patrons intoxication levels
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- Ensure a harmonious and team driven approach with a "can-do" attitude is always displayed to customers
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- Promote and drive team effectiveness through knowledge sharing, teamwork, co-operation, mentoring and communication (including upcoming events, changes of menu, and pricelist)
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- Manage the effective and productive delivery of all food and beverage operations
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- Ensure food safety/food handling,



WH&S; and ongoing housekeeping is up to required standards and is compliant with all current legislation
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- Manage all cash handling and end of shift reconciliation processes through balancing of tills at end of shifts
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- Prompt attention and management of staff and customer complaints/enquiries with professionalism and a solution based mindset at all times
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- Supervise, motivate and mentor floor staff in daily operations
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- Continuously train and upskill staff to ensure customer service is maintained at the highest possible level
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- Work in conjunction with the kitchen staff to ensure a harmonious and streamlined work process is achieved at all times
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- Work alongside the Operations Manager on a weekly basis to execute rosters ensuring that forecasting of adequate staff are maintained, ensuring that wage costs are maintained within industry standards
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- Work alongside the Duty Managers to implement and execute specific and comprehensive employee training documents, constantly following up on employees progress and assisting further where required
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- Make recommendations to the Operations Manager on staff including training requirements, staffing levels and in consultation deciding on the engagement, termination and promotion of operational staff
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- Undertaking of performance management of staff where applicable
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📌 Front of House Bistro Supervisor (Moama)
🏢 Moama RSL
📍 Moama