Job Description

Customer Service Representative – Logistics

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Multigroup Logistics is a Melbourne-based 4PL freight management business delivering end-to-end logistics solutions to customers across Australia and New Zealand.

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We're looking for a motivated and customer-focused Customer Service Representative to join our growing team. This role is ideal for someone who enjoys solving problems, building relationships, coordinating freight movements and contributing to a team in a fast-paced logistics environment.

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You'll be part of a fun, energetic, and highly efficient team, acting as a key point of contact for our customers and representing the Multigroup Logistics brand in every interaction.

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Key responsibilities:

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- Manage customer relationships via phone, email, and CRM
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- Coordinate B2B and B2C freight movements across multiple carriers
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- Proactively resolve service and delivery issues
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- Work closely with operations and sales teams to deliver seamless outcomes
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About you:

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- Experience in logistics, transport, or freight forwarding is highly regarded
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- Strong communication and stakeholder management skills
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- Ability to remain calm and solution-focused under pressure
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- Experience using MachShip, Salesforce or similar CRM systems (preferred)
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What we offer

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- Supportive, cooperative team culture
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- Ongoing training and professional development
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- Exposure to a broad range of freight and logistics solutions
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- Genuine career progression opportunities within a growing business
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📌 Customer Service Representative - Logistics (Williamstown)
🏢 Multigroup Logistics
📍 Williamstown