Job Description

Includes the following essential duties and responsibilities (other duties may also be assigned):

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- Travel to enterprise customer data centers to perform hardware troubleshooting, break/fix repairs, and component replacements on servers and storage systems within strict SLA windows.
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- Execute technical tasks strictly according to provided instructions and validated scopes. Recognize when on-site realities deviate from the plan and immediately halt execution to escape, rather than absorbing out-of-scope work.
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- Run required power-on self-tests, standalone diagnostics, and visual verifications to ensure hardware malfunctions are fully corrected before leaving the site.
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- Securely package replaced/defective parts using provided return labels and ensure they are shipped back within mandatory timelines.
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- Maintain skilled on-site communication, focusing strictly on factual technical updates while directing any requests for scope changes or SLA negotiations back to the designated Technical Account Manager.
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📌 Field Service Engineer (New South Wales)
🏢 Supermicro
📍 New South Wales