Smart Talent Collective is a specialist recruitment and talent solutions business predominately supporting the Registered and Licenced Clubs’ industry. Our expertise consults to valued clients with recruitment, candidate sourcing, talent attraction, shortlisting, screening, recruitment administration, client care and post-placement relationship management.

We are looking for a proactive, organised and people-focused Recruitment Operations Manager to join our team and play a central role in delivering a responsive, professional and human recruitment experience for our clients and candidates.

This is a diverse role combining recruitment resourcing, candidate engagement, administration, CRM management, office coordination, social media support and post-placement client care.

About the role

Reporting to the Chief Executive Officer, you will support the full recruitment process from sourcing and screening through to interview coordination, client communication, documentation, reporting and post-placement follow-up. You will also manage and own our recruitment systems, candidate records and client information accurate and current.

This position is open to being hybrid, with the flexibility to work remote and utilise our Norwest offices as required, alongside regular site visits to meet with clients and candidates.

What you’ll be doing

Source and engage quality candidates through LinkedIn, SEEK, referrals, talent pools and creative sourcing channels

Conduct screening calls and interviews to assess skills, experience, motivation, values alignment and career goals

Coordinate interviews, candidate communications and recruitment workflows, while keeping ATS/CRM records accurate and up to date





Prepare job advertisements, candidate profiles, market updates and recruitment reports for clients and internal stakeholders

Support day-to-day office administration, business operations and process improvements to help deliver a responsive and professional service

Prepare recruitment and client documentation, including service agreements, candidate profiles, job descriptions, reference checks, compliance reports and general correspondence

Provide post-placement follow-up with clients and candidates to gather feedback, strengthen relationships and support long-term success

Identify opportunities to grow client relationships through proactive follow-up, warm business development activity and thoughtful promotion of Smart Talent Collective’s recruitment services

Contribute to social media, marketing and employer branding activity that promotes opportunities and builds the Smart Talent Collective brand

Liaise with finance regarding client invoicing, payment follow-up, payment status updates and related queries

Attend client sites to support job briefings, understand role requirements and gather information for successful recruitment campaigns

Represent Smart Talent Collective at industry events and functions, building connections with potential candidates and clients

What we’re looking for

Prior end-to-end Recruitment,



HR, office administration or operations experience, with confidence supporting and engaging with senior executives

Outstanding communication skills, with the ability to write clearly, speak confidently and build trust in face-to-face, phone and written interactions

A natural ability to engage with clients and candidates, ask thoughtful questions and create positive, professional and human connections

Genuine curiosity about people, career pathways, Registered Club business and community needs and what makes the right match between a candidate and a client

Strong organisation skills, attention to detail and the ability to manage multiple priorities while keeping recruitment activity moving smoothly

Confidence using Microsoft 365, CRM and applicant tracking systems, with a willingness to maintain accurate records and make positive use of data

Enjoyment of a diverse, central role that combines recruitment, administration, client care, candidate support, marketing and day-to-day business operations

Desirable but not essential

Tertiary qualification or further studies in Business, Human Resources, Organisational Psychology, Hospitality Management or related areas of studies

Prior working experience with Registered Clubs is highly desired but not essential

You’ll be joining a specialist, relationship-led business where quality service, thoughtful communication and great outcomes matter. This role offers lots variety, autonomy and the opportunity to make a meaningful impact across recruitment delivery, candidate experience, client relationships and business operations.

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📌 Recruitment Operations Manager (New South Wales)
🏢 Smart Talent Collective
📍 New South Wales