Job Description

Customer Service & Order Entry – Concrete Plant

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About the Role

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We are seeking a motivated and customer-focused Customer Service & Order Entry Officer to join our busy concrete plant. This is a fast-paced role where you'll be the first point of contact for customers, taking orders, coordinating with production and dispatch, and ensuring exceptional service from start to finish.

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If you're organised, enjoy working with people, and can stay calm under pressure, we'd love to hear from you.

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Key Responsibilities

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- Answer incoming customer calls and emails.
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- Accurately enter and process concrete orders.
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- Liaise with customers, plant staff, and drivers to coordinate deliveries.
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- Work closely with the production and dispatch teams to ensure efficient daily operations.
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- Perform general administrative duties as required.
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About You

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- Excellent communication and customer service skills.
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- Strong computer and data entry skills.
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- High attention to detail and accuracy.
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- Ability to multitask and prioritise in a busy setting.
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- Positive attitude and strong work ethic.
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- Previous experience in customer service, administration, transport, logistics, or the construction/concrete industry is desirable but not essential.
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What We Offer

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- Competitive salary based on experience.
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- Supportive and friendly team environment.
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- On-the-job training and career development opportunities.
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- Opportunity to join a well-established business.
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📌 Customer Service & Order Entry (Central Coast Council)
🏢 seek.com.au
📍 Central Coast Council