Job Description

Customer Service Representative | HOLIDAY RENTALS | FULL TIME/ PART TIME AVAIL

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Professional Holiday Homes – Callala Bay NSW

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We are currently recruiting for both part-time and full-time positions. Successful applicants will be required to work one day each weekend.

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Are you seeking flexibility, variety, and opportunities for growth?

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Professional Holiday Homes is a fast-growing company that manages holiday rentals, with more than 200 properties under management across the South Coast of NSW. As we continue to expand, we're creating opportunities for motivated team members who want more than just a job—we're looking for people who want to grow in a business that's going places.

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There are permanent full-time and part-time positions based in the Callala Bay/Culburra Beach area (applicants must reside within 30 minutes). We offer flexible shifts between 8:00am and 6:00pm, with the roster including one weekend day each week. This role is ideal for someone looking for flexibility and work-life balance while building a rewarding and meaningful career.

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Why Join Us?

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A stable, permanent role in a growing company

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Real opportunity to take on increasing responsibility as we expand

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A supportive small team environment

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Exposure to property management, short-term rentals and tourism

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The chance to develop valuable skills across operations, client service and problem-solving

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We are seeking long-term team members who are eager to contribute, learn and step up to new challenges as the business grows.

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About the Role

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This is a busy and varied customer service position where no two days are the same. You'll be the first point of contact for guests and property owners, helping deliver outstanding holiday experiences while supporting property performance.

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Key Responsibilities:

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Responding to guest and owner enquiries (phone and email)

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Troubleshooting and resolving issues calmly and efficiently

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Replying to guest reviews

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Coordinating property maintenance and repairs

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General administrative support as required

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About You

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You thrive in a rapid-paced environment and enjoy problem-solving. You're calm under pressure, confident handling calls and emails, and you genuinely enjoy helping people.

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Excellent written and verbal communication skills

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Professional, friendly phone manner

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High attention to detail

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Confidence using multiple software systems (full training provided)

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A team player who is adaptable and open to feedback

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Resilient and able to handle challenging conversations professionally

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Strong time management and organisational skills

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Driver's licence

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Experience in property management, short-term holiday rentals, or tourism is highly regarded.

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If you're looking for a flexible role where you can build skills, take on new opportunities and grow within an ambitious and expanding business, we'd love to hear from you. For more information about our company, visit: www.professionalholidayhomes.com.au

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📌 Customer Service Representative | HOLIDAY RENTALS | FULL TIME/ PART TIME AVAIL (Callala Bay)
🏢 Professional Holiday Homes
📍 Callala Bay