Job Description

Competitive Salary: $65,000 - $70,000 + Super + Bonus

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At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

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As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

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Requirements

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As a Customer Service Specialist (Internal Account Manager) based out of our Moorabbin office, you will be responsible for:

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- Supporting and managing the day-to-day movement of freight within your portfolio
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- Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
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- Reviewing and reporting on daily freight movements
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- Resolving enquiries in a way that provides a no better experience
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- Escalating priority issues when required relating to all aspects of your accounts
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- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
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To find out more about the role from our Customer Service team members,



follow this link - https://www.youtube.com/watch?v=NlmzjpX0eDI

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What we're looking for:

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- Tertiary qualification or 2+ years experience in Customer Service
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- Strong written and verbal communication, and problem-solving skills
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- Sound computer knowledge including experience with Microsoft Office Suite
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- Resilience, passion and ability to work at pace and under pressure
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- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
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Benefits

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This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business.

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These benefits include:

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- Robust focus on regular and ongoing professional development training, enhancing skills and career progression
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- A dynamic and empowering culture, where we challenge each other to do it better
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- An opportunity to be part of an industry leader
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- Modern office space and technology, located within Moorabbin's ever evolving Morris Moor complex
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- Free parking and onsite café
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- Company functions and team building activities
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- Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer
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How to apply

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If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!

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