Job Description

HR & Rostering Coordinator (Casual - Full-Time Hours)

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Organisation: Compassionate Community Care Pty Ltd

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Join a Team That Makes a Difference

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Compassionate Community Care is a growing, values-driven NDIS registered provider committed to delivering high-quality, person-centred supports across Far North Queensland. We are seeking an organised, proactive, and people-focused HR & Rostering Coordinator to join our administration team.

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This is an exciting chance for someone who thrives in a fast-paced environment and enjoys balancing people management, workforce coordination, and administrative responsibilities.

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This is a casual position offering ongoing full-time hours (38 hours per week) for the right candidate.

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About the Role

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As our HR & Rostering Coordinator, you will play a vital role in ensuring the smooth day-to-day operation of our workforce by coordinating staff rosters, supporting recruitment and onboarding, maintaining HR compliance, and ensuring our participants continue to receive exceptional, person-centred support.

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You will be responsible for building strong relationships with our employees, participants, and leadership team while maintaining high standards of compliance, communication, and operational excellence.

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Key Responsibilities

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- Efficient Scheduling: Build, coordinate, and optimise staff rosters using ShiftCare, ensuring participant preferences, support requirements, staff skills, and service continuity are effectively matched.
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- HR Administration & Recruitment: Coordinate recruitment activities, including screening applications, scheduling interviews, completing reference checks, facilitating onboarding, maintaining employee records, and ensuring all mandatory documentation is current.
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- Stakeholder Relationship Management: Build and maintain positive working relationships with hospitals, the NDIA, support coordinators,



allied health providers, government agencies, and other community organisations to support participant outcomes and effective service delivery.
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- Incident & Change Management: Respond promptly to last-minute roster changes, staff absences, participant cancellations, and emergency shift coverage while maintaining high-quality service delivery.
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- Compliance & Workforce Management: Monitor staff qualifications, NDIS Worker Screening, Blue Cards, First Aid, CPR, mandatory training, and roster compliance while ensuring adherence to the SCHADS Award, Fair Work legislation, and NDIS Practice Standards.
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- Employee Relations: Support managers with probation reviews, performance management processes, staff engagement initiatives, and general HR administration while maintaining confidentiality and professionalism.
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- Systems & Administration: Maintain accurate employee and participant information within ShiftCare, Employment Hero, and other organisational systems to support payroll, invoicing, compliance reporting, and operational efficiency.
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Skills & Experience

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- Software Experience: Demonstrated experience using ShiftCare is highly desirable. Experience with Employment Hero or similar HR and workforce management systems will be highly regarded.
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- Industry Experience: Minimum 1-2 years' experience in HR, rostering, workforce coordination, or administration within the NDIS, Aged Care, Community Services, or Healthcare sector is preferred.
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- Award & Legislative Knowledge: Working knowledge of the SCHADS Award,



Fair Work legislation, and NDIS Practice Standards is highly regarded.
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- Organisation & Problem Solving: Exceptional organisational skills with the ability to prioritise competing demands, remain calm under pressure, and confidently resolve rostering and workforce challenges.
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- Communication Skills: Excellent verbal and written communication skills with the ability to build positive relationships with staff, participants, families, and external stakeholders.
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- Attention to Detail: High level of accuracy in maintaining employee records, compliance documentation, payroll information, and rostering data.
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- Professional Attributes: A proactive, solutions-focused approach with the ability to work independently while contributing positively to a collaborative team environment.
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- Current National Police Check
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- NDIS Worker Screening Clearance (or ability to obtain)
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- Blue Card (Working with Children Check)
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- Current Australian Driver Licence
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What We Offer

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- Casual employment with ongoing full-time hours (38 hours per week)
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- Competitive hourly rate plus casual loading under the Clerk's Award - $35 to $42 an hour, based on experience.
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- Supportive and collaborative team culture
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- Ongoing professional development and career progression opportunities
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- Modern office environment in Parramatta Park, Cairns
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- Onsite parking
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- Opportunity to make a genuine difference in the lives of people living with disability
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- A supportive leadership team that invests in your success and career development
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- Monthly BBQs
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Compassionate Community Care Pty Ltd is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from diverse cultural backgrounds, and people living with disability.

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📌 HR & Roster Coordinator (Cairns Regional)
🏢 Compassionate Community Care
📍 Cairns Regional