Job Description

Front Office Manager at The Lakes Resort Hotel

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About the role As the Front Office Manager, you will play a pivotal role in ensuring exceptional guest experiences at The Lakes Resort Hotel. You will oversee the front office operations, manage a dedicated team, and maintain high standards of service and hospitality.

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Key facts

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- Location: Adelaide CBD, Adelaide
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- Engagement: Permanent
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- Team: Front Office
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What you'll do

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- Supervise daily front office activities, ensuring smooth operations and guest satisfaction.
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- Train and mentor front office staff, fostering a positive work setting and enhancing team performance.
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- Handle guest inquiries and resolve any issues that may arise during their stay.
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- Collaborate with other departments to ensure a seamless guest experience.
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- Monitor and manage the front office budget, optimizing resources and controlling costs.
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Requirements

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- A minimum of 3 years of experience in front office management within the hospitality sector.
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- Proven leadership skills with the ability to motivate and guide a team.
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- Strong communication and interpersonal abilities.
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- Familiarity with property management systems and front office operations.
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- A degree in Hospitality Management or a related field is preferred.
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Nice to have

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- Experience in a multi-faceted hospitality environment.
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- Knowledge of local attractions and events to enhance guest experiences.
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Skills & tools

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- Proficiency in Microsoft Office Suite and property management software.
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- Strong organizational skills and attention to detail.
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- Ability to work in a fast-paced environment and manage multiple tasks effectively.
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Practical notes

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- Applicants must have the right to work in Australia.
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- Competitive salary and benefits package available.
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📌 Front Office Manager (South Australia)
🏢 The Lakes Resort Hotel
📍 South Australia