Job Description

Payment Operations Specialist at motorway

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About the role Motorway is looking for a committed professional to become part of their Payments team based in Brighton. This part-time opportunity has been specifically structured for individuals seeking work-life balance, featuring consistent working hours from 10:00 AM to 2:30 PM throughout the standard Monday to Friday workweek. The role centers on ensuring smooth financial transactions between the company, automotive dealers, and private vehicle sellers. You will serve as a critical link in maintaining payment integrity while delivering exceptional service to all stakeholders involved in the transaction process. This position offers an excellent opportunity to contribute meaningfully to a growing automotive marketplace while maintaining flexibility for personal commitments.

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Key facts

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- Location: Brighton
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- Engagement: Part time
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- Team: Payments
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- Working Hours: 10:00 AM to 2:30 PM, Monday through Friday
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What you'll do

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- Investigate and resolve payment-related concerns raised by automotive dealers and individual vehicle sellers, ensuring satisfactory outcomes for all parties involved.
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- Oversee the complete payment lifecycle from initiation through completion, maintaining rigorous standards for security, precision, and timely processing.
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- Handle incoming support tickets with professionalism, delivering prompt and thorough responses to all payment-related inquiries and concerns.
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- Execute work orders accurately, authorize financial transactions, and maintain comprehensive records of all payment activities and decisions.
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- Support the maintenance of payment compliance frameworks and uphold security protocols in accordance with industry standards and company policies.
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- Compile and generate detailed reports on payment workflows, contributing valuable insights that enable data-informed business decisions.
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- Collaborate with cross-functional teams to identify and address systemic payment issues before they impact customers.
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- Escalate complex payment disputes appropriately while maintaining clear communication with affected parties throughout the resolution process.
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- Participate in regular team meetings to share knowledge, discuss emerging challenges, and contribute to process improvement initiatives.
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- Monitor payment system performance and flag any anomalies or potential security concerns to appropriate team members.
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- Assist with reconciliation activities to ensure all financial records align accurately with transaction histories.
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- Support the onboarding of new dealers by guiding them through payment setup procedures and answering their financial questions.
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Requirements

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- Demonstrated background in customer service roles with a genuine commitment to assisting others and resolving their concerns effectively.
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- Outstanding communication abilities across multiple channels including telephone conversations, written correspondence, and live chat interactions.
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- Exceptional attention to detail with consistent accuracy when performing administrative and financial tasks.
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- Established track record of solving problems independently while operating in dynamic, fast-moving work environments.
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- Capacity to adjust quickly to shifting priorities while contributing positively to collaborative team efforts.
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- Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously without compromising quality.
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- Professional demeanor when handling sensitive financial information and maintaining confidentiality standards.
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- Basic proficiency with standard office software and willingness to learn specialized payment platforms.
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- Reliability and punctuality, with commitment to the established part time schedule.
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- Ability to remain calm and solution-focused when dealing with frustrated customers or complex payment scenarios.
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Nice to have

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- Previous experience working directly with payment processing platforms, conducting financial reconciliation activities, or participating in risk management functions.
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- Background in explaining intricate financial concepts and procedures to customers in accessible, straightforward language.
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- Familiarity with automotive industry transactions or marketplace business models.
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- Experience with fraud detection or payment security protocols.
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- Knowledge of regulatory requirements affecting payment processing in the United Kingdom.
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- Prior work in fintech environments or with digital payment solutions.
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Skills & tools

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- Payment processing systems and platforms
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- Financial reconciliation methodologies
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- Risk management frameworks
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- Customer support ticketing software and CRM systems
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- Microsoft Office Suite or equivalent productivity tools
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- Data entry and record-keeping systems
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Practical notes

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- The company provides genuine flexibility for caregivers and parents, including accommodations for school pickup schedules and holiday periods when children are not in school.
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- Comprehensive benefits package includes participation in an equity scheme, allowing employees to share in the company's success and growth over time.
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- Annual leave allocation of 25 days provides ample opportunity for rest and personal pursuits throughout the year.
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- BUPA private medical insurance coverage ensures access to quality healthcare services when needed.
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- Life assurance provides financial protection and peace of mind for employees and their families.
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- Pension scheme features a generous 5% employer contribution, supporting long‐term financial planning and retirement preparation.
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- The Brighton office location offers stunning sea‐front views and a pleasant working environment.
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- On‐site amenities include complimentary snacks to keep energy levels high throughout the workday.
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- Bi‐weekly massage sessions are available to help employees manage stress and maintain wellbeing.
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- Electric vehicle leasing scheme supports environmentally conscious transportation choices.
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- Cycle to work scheme encourages healthy commuting alternatives while providing tax advantages.
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- Nursery salary sacrifice program assists parents with childcare costs through tax‐efficient arrangements.
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- The recruitment process is streamlined and respectful of candidates' time, beginning with a 30‐minute introductory telephone conversation.
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- Following the initial call, successful candidates proceed to a 60‐minute in‐person interview at the Brighton office.
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- The company commits to providing feedback within one week following each stage of the interview process, ensuring candidates remain informed throughout.
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📌 Payment Operations Specialist (Brighton)
🏢 Motorway
📍 Brighton