Job Description

Part-time | Melbourne Campus | Commencing August 2026

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Overview

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Group Colleges Australia (GCA), trading as Universal Business School Sydney (UBSS), is a leading independent higher education provider offering MBA and Bachelor of Business programs to a diverse, global student community.

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GCA is seeking a proactive, reliable and service-oriented Duty Officer to support the day-to-day operations of the Melbourne CBD campus. This is a hands-on role responsible for ensuring a safe, secure and welcoming learning workplace while providing operational, facilities, IT and administrative support to students and staff.

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About the Role

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- Monitoring campus safety, security and facilities.
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- Providing first-level IT and classroom technology support.
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- Assisting with campus events, logistics and operational activities.
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- Supporting reception and providing outstanding customer service to students, staff and visitors.
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- Ensuring classrooms and common areas are well-presented, safe and operational.
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What We're Looking For

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The successful applicant will ideally possess:

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- Experience in campus operations, facilities management, security, customer service, or a similar operational role.
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- Experience providing basic IT support, including troubleshooting classroom and audio-visual equipment.
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- Strong organisational skills with the ability to manage multiple priorities.
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- Excellent interpersonal and communication skills with a customer-focused approach.
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- The ability to work independently while contributing positively within a team environment.
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- A proactive attitude with strong problem-solving skills and attention to detail.
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- A commitment to maintaining a safe, professional and welcoming campus environment.
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The following are highly desirable:

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- Experience working within an education or higher education environment.
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- Knowledge of Work Health and Safety (WHS) practices.
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- First Aid Certificate.
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- Experience as a Fire Warden.
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Key Responsibilities

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- Provide first-level IT support for classrooms, staff and students, escalating issues where required.
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- Assist with classroom setup, campus events and equipment logistics.
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- Conduct regular campus inspections to ensure facilities are safe, secure and well maintained.
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- Respond appropriately to campus incidents, emergencies and operational issues.
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- Coordinate maintenance requests and liaise with contractors and service providers.
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- Support reception during breaks and peak periods by welcoming visitors and responding to enquiries.
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- Assist with mail, courier services, inventory management and general administrative duties.
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- Maintain campus presentation through routine inspections and light operational duties.
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- Support compliance with Work Health and Safety (WHS) requirements and emergency procedures.
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- Perform the duties of First Aider and Fire Warden.
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Working Hours

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This is a part-time position based at our Melbourne CBD campus.

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The role requires flexibility to work rostered shifts, including:

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- Evening shift: 5:30 pm – 9:15 pm
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Some additional hours may be required to support campus activities and events.

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Eligibility: Australian citizens, permanent residents, and visa holders with full work rights only.

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Please note that due to the anticipated high volume of applications, only shortlisted candidates will be contacted.

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Group Colleges Australia Pty Ltd trading as Universal Business School Sydney (UBSS)

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Independent Higher Education Provider | TEQSA Provider ID: PRV12021 | CRICOS Provider Code: 02571D

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📌 Duty Officer (Campus Operations) (Victoria)
🏢 Group Colleges Australia
📍 Victoria