THE FRONT DESK ISN'T ADMIN HERE. IT'S THE HEARTBEAT OF THE CLINIC.
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Our receptionist Billy is moving on after buying a home and starting an exciting recent chapter.
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We're thrilled for him.
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We're also going to miss him.
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Billy has been a huge part of our clinic, and finding the right person to replace him matters.
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Because the front desk isn't just where appointments get booked.
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It's where first impressions are created.
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It's where worried pet owners find reassurance.
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It's where clients decide whether they trust us.
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And that's why we're looking carefully.
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WHO THRIVES HERE?
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The best receptionists...
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Create calm in busy environments.
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Make people feel acknowledged.
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Stay organised when others become overwhelmed.
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Communicate clearly.
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Notice the details that prevent problems later.
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And when a worried client walks through the door, they help them feel a little more certain than they did five minutes earlier.
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Veterinary experience isn't essential.
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But experience working with people absolutely is.
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If you're someone who enjoys being at the centre of a busy day, takes pride in helping things run smoothly, and genuinely cares about how people feel when they interact with the clinic, you'll probably thrive here.
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WHAT THE ROLE REALLY IS
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This role sits at the centre of the clinic.
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You're often the first voice people hear, the first face they see, and the person who helps shape their experience with us.
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People arrive worried, uncertain, emotional, or simply needing help.
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Your role isn't to carry that emotion.
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Your role is to bring calm, clarity and confidence to the situation.
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When this role is done well, people leave feeling more informed, more supported, and more certain about what comes next.
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WHY PEOPLE STAY WITH US
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Reception isn't treated as an afterthought here.
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It's a valued and respected part of the team.
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You'll be supported by experienced nurses and veterinarians who genuinely work together.
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You'll be trusted to do your job well.
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You'll be encouraged to contribute ideas.
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And you'll have the opportunity to make a genuine difference every single day.
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Most of our clients are wonderful people who deeply care about their pets and genuinely appreciate the help they receive.
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Like any veterinary clinic, there are occasionally difficult days and emotional situations.
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But you're never expected to carry those alone.
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PAY
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We pay above award, and for the right person we're prepared to pay well.