Job Description

Assistant Branch Manager – Campbellfield Caravan & RV Industry

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Mountleap & Company is partnering with a leading national business in the Caravan & RV industry to appoint an Assistant Branch Manager for its Campbellfield Branch.

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This is an excellent opportunity for an experienced retail, automotive or customer service leader who is looking to broaden their management experience and develop towards a Branch Manager position.

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Reporting directly to the Branch Manager, you will play a key role in branch operations, team leadership, customer experience, showroom management and sales support, ensuring the branch consistently delivers outstanding business performance.

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Key Responsibilities

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Branch Operations

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- Support the Branch Manager in the day-to-day operation of the branch.
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- Coordinate effectively with Sales, Customer Service, Delivery and Head Office teams.
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- Assist in achieving branch sales, operational and customer satisfaction objectives.
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- Maintain a safe, organised and professional working environment.
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Team Leadership

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- Provide day-to-day leadership, coaching and support to branch team members.
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- Assist with onboarding, training and performance development.
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- Foster a positive, accountable and customer-focused culture.
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- Act as Branch Manager during periods of leave or absence.
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Customer Experience

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- Deliver an exceptional customer experience throughout the purchasing journey.
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- Professionally resolve customer enquiries and escalated issues.
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- Ensure every customer interaction reflects the company's service standards.
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Caravan Shows & Events

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- Assist with the planning and execution of caravan shows and promotional events.
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- Coordinate display vehicle preparation, transport, setup and pack-down.
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- Represent the business professionally at exhibitions and community events.
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Paint Protection Sales

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- Introduce and promote Paint Protection products to customers purchasing new caravans.
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- Clearly communicate product value and benefits.
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- Support the branch in achieving accessory and protection product sales targets.
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Sales Administration

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- Assist with sales documentation and compliance requirements.
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- Coordinate customer delivery schedules with internal departments.
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- Ensure accurate completion of finance, registration and delivery paperwork.
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About You

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The ideal candidate will possess:

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- Previous leadership or supervisory experience in retail, automotive, caravan, hospitality or other customer-focused industries.
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- Strong organisational and operational management skills.
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- Excellent communication and interpersonal abilities.
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- A hands‐on leadership style with the ability to motivate and support a team.
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- Strong problem-solving and decision‐making capability.
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- High attention to detail and administrative accuracy.
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- A passion for delivering outstanding customer service.
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- Valuable computer skills and experience using CRM or business management systems.
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- Flexibility to work weekends as part of a retail leadership roster.
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Previous experience within the Caravan or RV industry is advantageous but not essential. Candidates from automotive dealerships, retail management, outdoor lifestyle products or similar industries are strongly encouraged to apply.

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What's on Offer

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- Competitive salary package plus superannuation.
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- Performance incentive opportunities.
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- Structured leadership development and mentoring.
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- Clear career progression pathway towards Branch Manager.
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- Supportive national leadership team.
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- Opportunity to join one of Australia's fastest-growing Caravan & RV businesses.
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- Stable, long‐term career with genuine growth opportunities.
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Why Join This Opportunity?

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This role offers far more than day-to-day branch support. It is designed for someone who is passionate about leadership, enjoys working with people, and wants to build a long-term management career within a growing national organisation.

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You will gain hands‐on exposure to every aspect of branch management while working alongside experienced leaders who are committed to your professional development.

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📌 Assistant Branch Manager - Campbellfield Caravan & RV Industry (Williamstown)
🏢 Mountleap
📍 Williamstown