Job Description

About the Job

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An opportunity is available for a professional, customer service–driven Receptionist to join the on-site team at a premium commercial precinct in Melbourne's CBD.

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About You

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This role will suit someone with a strong reception, front-of-house or customer service background who understands the expectations of a professional corporate environment. You will valueservice quality, teamwork and accountability.

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About the Role

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Reporting to the Head Concierge,you will be part of a small on-site team responsible for delivering a high standard of service in a busy corporate setting.

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You will act as the main reception and welcome point for visitors entering the building, providing clear information, managing access and supporting tenants as required. The role is hands-on and requires a calm, professional approach at all times.

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Benefits

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- Prime CBD location in a premium commercial precinct, with easy access to public transport, cafes, restaurants and retail.
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- Strong team culture with clear structure and opportunities for long-term growth.
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- Discretionary performance bonus recognising consistency, professionalism and contribution.
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- Exclusive local discounts across nearby cafes,



bars and restaurants within and around the precinct.
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Key Responsibilities

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- Welcoming visitors and providing a professional front-of-house reception experience.
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- Delivering prompt, courteous and personalised service to tenants and visitors.
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- Managing visitor access, passes, bookings and deliveries.
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- Acting as a central reception point of information for the precinct.
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- Responding to queries or issues in a professional and solutions-focused manner.
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- Completing regular lobby walks and maintaining presentation standards.
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- Building positive working relationships with tenants, contractors and internal teams.
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- Promoting precinct facilities and services.
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- Maintaining accurate records and following established procedures.
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- Adhering to security, safety and operational requirements.
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Skills

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- Experience in a reception, front desk, concierge, hospitality or corporate front-of-house role.
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- Clear and confident communication skills.
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- High standards of personal presentation.
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- The ability to work well within a team while taking ownership of your responsibilities.
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- A positive attitude and strong work ethic.
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📌 Concierge (Williamstown)
🏢 Brook Recruitment
📍 Williamstown